Team Lead, Financial Services, Member Support

Tide Software

0 - 4 years

2 - 6 Lacs

hyderabad

Posted:23 hours ago| Platform:

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Skills Required

python data analysis team management customer service power bi data warehousing business intelligence sql server sql plsql qlikview tableau active directory team leading gcp leadership g suite writing coaching data visualization aws etl unix jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

Management of agents and all aspects related to that task - assisting them with difficult cases and providing guidance where necessary.
Assigning tasks including daily organisation of the workload.
Mentoring employees, monitoring their progress, goals, and removing blockers that prevent them from performing well. Providing guidance and support to agents with their long-term career journey at Tide.
Reporting, analysing data, spotting patterns, improving processes and work practices.
Schedule creation and organisation, a variety of planning tasks.
Liaison between different departments and team leads of other teams - coordinating across different business areas to achieve a common goal.
Participation in the recruitment process and acquisition of new staff in Member Support.
Assistance with escalated queries from members which require a more hands on approach and attention to detail.
Working with Business areas and gathering data for product feedback

WHAT ARE WE LOOKING FOR

You have excellent spoken and written English skills
You are able to use industry tools like Kustomer, GSuite, Jira, Looker
You have significant team management, leadership or coaching experience
You have passion for problem-solving and finding solutions to difficult situations
You are a leader who takes control and has a strong focus towards customer satisfaction
You have strong organisational skills
You have experience working in customer service for the finance industr

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