Team Lead - Collections

Key Responsibilities: Team Management: Lead, motivate, and manage a team of collection agents to meet and exceed performance targets. Performance Monitoring: Monitor individual and team performance through KPIs such as call quality, resolution rates, and collection targets. Training & Development: Provide coaching, training, and feedback to agents to enhance their skills and productivity. Debt Collection Strategy: Implement effective debt collection strategies, ensuring compliance with company policies and legal regulations. Customer Interaction Oversight: Ensure that agents handle customer interactions professionally, addressing concerns while focusing on debt recovery. Reporting: Prepare regular performance reports, highlighting team achievements, areas for improvement, and strategies for success. Conflict Resolution: Address escalated customer issues and work with internal teams to resolve complex cases. Process Improvement: Continuously identify and implement improvements in collection processes to optimize efficiency. Note : Candidate should be having Team Lead experience from Unsecured Personal Loans If Interested, Please contact on below Details Ph - 9738426881 E mail - khizer.sharieff@moneyview.in