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Team Lead - Collections

Team Lead - Collections

Sutherland

4 - 9 years

5 - 8 Lacs

Navi Mumbai

Posted:2 months ago| Platform:

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Skills Required

Collections Process Banking Process Financial Services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Deliver monthly performance reviews Assist with ongoing representative and team development Monitor adherence to break/lunch schedules, ensuring adequate coverage during shifts Handle escalated calls and settlement negotiations for team members Monitor phone calls for quality and coaching opportunities Ensure compliance with Applicable Laws (including FCRA, UDAAP, TILA, TCPA, FDCPA, ECOA) Report training needs to Account Manager / Trainer Provide feedback to management for new or revised procedures as needed Walk the floor and be available to assist team members. Preferred candidate profile 3+ years of Collection experience in a Supervisor role is required, preferably in Banking and Financial Services Industry Good knowledge of financial services practices as applicable with proven leadership potential Working knowledge of FCRA, UDAAP, TILA, TCPA, ECOA rules and laws are preferred, not mandatory. Good written and oral communication skills in English and oral in Punjabi

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Team Lead - Collections