Posted:1 week ago|
Platform:
Work from Office
Full Time
Team Leader Blended Process (Food Online Delivery BPO) Location: Bangalore Job Type: Full-Time Shift: Rotational / Night Shift (as per business requirement) Job Summary: We are looking for a proactive and experienced Team Lead to manage a blended process team (Email + non-voice) supporting a leading online food delivery platform. The ideal candidate will have strong leadership skills, a background in BPO operations, and the ability to manage both customer interactions and backend support efficiently. Requirements: 2-3 years of BPO experience with at least 1 year in a team lead role. Familiarity with food delivery or e-commerce platforms is a plus. Strong communication, analytical, and problem-solving skills. Proficiency in CRM tools, MS Excel, and reporting dashboards. Willingness to work in rotational shifts, including weekends and holidays. Preferred Qualifications: Bachelors degree in any discipline. Experience: Experience in a blended process (voice + non-voice) is mandatory. Knowledge of customer service best practices across multiple channels. Experience in managing remote or hybrid teams is a plus.
Cogenthub
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