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Team Lead - Account Manager & Customer Success

Team Lead - Account Manager & Customer Success

Regalix

3 - 6 years

5 - 9 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

career development team management operational excellence conflict resolution resource allocation account management revenue generation crm salesforce account planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

Leadership & Team Management

Lead, mentor, and develop a team of AMs and CSMs, fostering a culture of accountability, collaboration, and continuous improvement.
Conduct regular 1:1s, performance reviews, and provide actionable feedback.
Manage team workload and resource allocation to ensure timely and high-quality client deliverables.

Client Relationship Oversight

Serve as an escalation point for complex client issues and ensure swift resolution.
Monitor client health metrics and proactively address risks to retention or satisfaction.
Support strategic account planning and growth initiatives.

Operational Excellence

Implement and refine processes to improve efficiency and consistency across account management and customer success functions.
Track and report on team KPIs, including retention, upsell/cross-sell, and client satisfaction scores.
Collaborate with internal teams (Sales, Product, Operations) to align on client needs and deliverables.

Strategic Contribution

Identify opportunities for service enhancements and contribute to departmental strategy.
Provide insights and recommendations to leadership based on client trends and team performance.

Qualifications

Bachelor s degree in Business, Marketing, or related field (or equivalent experience).
5+ years of experience in account management, customer success, or client services, with at least 2 years in a leadership role.
Strong understanding of client lifecycle management and SaaS or service-based business models.
Excellent communication, negotiation, and interpersonal skills.
Proven ability to lead teams, manage priorities, and drive results in a dynamic environment.
Proficiency in CRM and customer success tools (e.g., Salesforce, Gainsight, HubSpot).

Key Competencies

Leadership & Coaching
Strategic Thinking
Client-Centric Mindset
Data-Driven Decision Making
Conflict Resolution

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