Team Lead - Account Manager & Customer Success

As a Team Lead Account Manager & Customer Success at MarketStar, you will be responsible for overseeing a team of Account Managers (AMs) and Customer Success Managers (CSMs) to ensure exceptional client experience, retention, and growth. Your role will involve leadership, strategic oversight, and operational excellence to drive team performance and deliver on client objectives. The ideal candidate for this role is a strong communicator, coach, and problem solver who thrives in a fast-paced, client-centric environment. **Key Responsibilities:** - Lead, mentor, and develop a team of AMs and CSMs, fostering a culture of accountability, collaboration, and continuous improvement. - Conduct regular 1:1s, performance reviews, and provide actionable feedback. - Manage team workload and resource allocation to ensure timely and high-quality client deliverables. - Serve as an escalation point for complex client issues and ensure swift resolution. - Monitor client health metrics and proactively address risks to retention or satisfaction. - Support strategic account planning and growth initiatives. - Implement and refine processes to improve efficiency and consistency across account management and customer success functions. - Track and report on team KPIs, including retention, upsell/cross-sell, and client satisfaction scores. - Collaborate with internal teams (Sales, Product, Operations) to align on client needs and deliverables. - Identify opportunities for service enhancements and contribute to departmental strategy. - Provide insights and recommendations to leadership based on client trends and team performance. **Qualifications:** - Bachelors degree in Business, Marketing, or related field (or equivalent experience). - 5+ years of experience in account management, customer success, or client services, with at least 2 years in a leadership role. - Strong understanding of client lifecycle management and SaaS or service-based business models. - Excellent communication, negotiation, and interpersonal skills. - Proven ability to lead teams, manage priorities, and drive results in a dynamic environment. - Proficiency in CRM and customer success tools (e.g., Salesforce, Gainsight, HubSpot). At MarketStar, we believe in creating growth for our clients, employees, and community. With a focus on revenue generation for tech companies worldwide, we are dedicated to career advancement through mentorship and leadership programs. Join us in driving innovation and success across our global offices by applying for this exciting opportunity in Bangalore.,