Job
Description
We are looking for a highly skilled and experienced professional to lead our GDS Tax Operations / Business Excellence team. The ideal candidate will have a strong background in business planning, workforce management, and digital transformation. ### Roles and Responsibility Develop and implement comprehensive business plans for the Tax Service Line (GDS), including workforce, infrastructure, indirect spends, and investment. Manage end-to-end workforce planning, demand forecasting, supply planning, recruitment signaling, and alignment with stakeholders. Utilize predictive analytics to optimize workforce planning, considering business growth needs, technology infusion, and attrition trends. Collaborate with recruiting teams to ensure timely onboarding of resources, considering sufficient lead time for training and effective deployment. Review open positions with recruiting teams in line with demand outlook and develop strategies to minimize expert/deviation hirings. Liaise with People Supply Chain Management regarding workforce deployment and experience management to facilitate cross utilization across teams and service lines. Directly responsible for resource deployment and experience management within the People Supply Chain Management team. Strategize, design, and implement actions that support business leaders in their day-to-day operations, working with GDS Tax and Global/Area/Region/Country Tax leaders. Program manage operations-related transformational initiatives with a broad range of stakeholders across EY and GDS. Implement and execute System of Quality Management System (SQMS) controls pertaining to Tax operations, planning for and effectively tracking investments, both one-time and recurring items. Work with GDS Central Finance Teams on invoicing and managing accruals, AR & AP, monitoring and tracking AR by closely working with the business leaders and GDS Finance. Set up/incubate new locations, plan for business continuity, and manage crisis situations. Liaise with Workplace Enablement Services (WES), IT & Procurement for infrastructure provisioning, facility improvement, and seat planning; collaborate with business and WES for any facility-related movements between floors and office buildings. Manage expenses and associated claims, review and approve/reject exceptional claims that are not compliant with policy guidelines (Travel/entertainment/relocation/Certification). Facilitate and track employee secondments/rotations (short-term and long-term) in conjunction with the Cross-Border Transaction Services (CBTS), Mobility and Talent teams. Handle operational escalations from GDS Service Delivery Teams and GDS users. Continuously improve operational processes and productivity through technology and continuous improvement methods. Manage COD and make strategic decisions based on reviews of business metrics and P&L statements. Publish MIS reporting and leadership dashboards for management/business leaders and establish a data-driven and predictive business intelligence unit. Responsible for approximately 60 team members globally and a cost budget of $550. ### Job Requirements Minimum 5 years of experience in a related field, preferably in accounting or finance. Strong knowledge of financial analysis, process optimization, and project management. Experience with SAP, Oracle, or other ERP systems is desirable. Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams. Strong analytical and problem-solving skills, with attention to detail and the ability to meet deadlines. Ability to work in a fast-paced environment and adapt to changing priorities. A Bachelor's degree in Commerce (B.Com) or Chartered Accountant (CA) qualification is required. A Master's degree in Commerce (M.Com) or Chartered Accountant (CA) qualification is preferred.
