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2.0 - 7.0 years
1 - 4 Lacs
ahmedabad
Work from Office
Role & responsibilities Conduct technical analysis of insurance proposals across Fire, Marine, Engineering, CAR, EAR, Liability, and GMC lines Liaise with insurance companies for quotes, placement, and policy issuance Negotiate and bargain with insurers to ensure best terms for clients Provide technical training and guidance to team members Ensure timely preparation and submission of quotes (TAT adherence) Handle placement of new business and manage renewals proactively Support client servicing with technical expertise and risk assessment Maintain strong industry relationships to facilitate smooth placement of business Preferred candidate profile Graduate / Post Graduate with specialization ...
Posted 2 months ago
5.0 - 10.0 years
17 - 22 Lacs
noida
Work from Office
About The Role Skill required: Retirement Solutions - Policy Servicing Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Tower:Life and PensionsLevel 1:Account leadership team (UK Life and Pensions)Level 2:Management CL7RequirementA highly accomplished and results-driven service delivery leader with over 15 years of experience, including 10+ years in senior account leadership roles within the UK Life, Pensions and Investments domain. Proven expertise in managing large-scale operations, driving strategic transformation, and delivering exceptional value to clients through operational excellence, innovation, and risk governa...
Posted 2 months ago
1.0 - 5.0 years
3 - 6 Lacs
bengaluru
Work from Office
Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...
Posted 2 months ago
5.0 - 8.0 years
9 - 13 Lacs
ballari, hubli, bengaluru
Work from Office
Kindly share references on sv15@svmanagement.com Location: -Hubli, Bangalore, Bellary Role:- Lead the team and Channel partners to provide customers with knowledge and skill, optimizing the performance of commercial vehicles in their business. This effort is aimed at establishing as a strong industry player and securing the leading market share. Role & responsibilities Manage and supervise service operations within the territory, ensuring compliance with quality standards and service level agreements. New product establishment in the market in terms of executing Driver trainings, Back to back trails and complaint resolution. Monitor and analyze key performance indicators (KPIs) such as TAT, ...
Posted 2 months ago
1.0 - 5.0 years
3 - 6 Lacs
bengaluru
Work from Office
Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...
Posted 2 months ago
5.0 - 6.0 years
15 - 20 Lacs
vadodara
Work from Office
Role & responsibilities Why you will love this opportunity as Support Team Leader (Service Desk) at Civica At Civica, we do more than deliver software solutions we help organisations that support communities to thrive. We are looking for an experienced Support Team Leader (Service Desk) to lead and inspire our frontline support team. As a Support Team Leader (Service Desk), youll take ownership of the day-to-day delivery of our frontline support services, ensuring that customers receive exceptional service every time. Lead & Inspire : Manage, coach, and develop Level 1 Support Analysts across their entire career journey (from onboarding to progression) while fostering a high-trust, high-perf...
Posted 2 months ago
2.0 - 7.0 years
5 - 7 Lacs
jaipur, delhi / ncr, mumbai (all areas)
Work from Office
Follow the SOPs and meet the TAT/ SLA for each activity. Help improve/ refine the SOPs through process improvements. Verify orders placed with customers, ensure that orders are correct Resolve customer queries & issues. Maintain log tracker & MIS Required Candidate profile 2+ Yrs Exp in Logistics (Hub Spoke Model, Branch) Operations discipline & ability to meet tight TAT SLAs Strong customer & vendor/ partner management skills Good written & oral communication skills
Posted 2 months ago
1.0 - 5.0 years
1 - 4 Lacs
noida
Work from Office
Job Opportunity at iEnergizer: Team Leader - Operations (Voice Process) Click here for more info: https// wa.me/917678370584 Key Requirements: Graduation is mandatory. Minimum 1 year of experience in a similar role, with documented proof. Role: Customer Service Process. Application Process: Only shortlisted candidates will be contacted. Share your CV at pooja.bhardwaj @ienergizer.com . For queries, reach out to 7678370584 Roles & Responsibilities: Thorough understanding of BPO metrics . In-depth knowledge of Attrition, Shrinkage, ACHT, NPS, SLA, and Repeat . Expertise in BPO operations and ability to train and manage team members effectively. Proficiency in Excel for performance-related repo...
Posted 2 months ago
4.0 - 9.0 years
3 - 5 Lacs
bengaluru
Work from Office
Total 4 yrs out of this 1yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy
Posted 2 months ago
6.0 - 10.0 years
9 - 13 Lacs
gurugram
Work from Office
Job Title: Team Leader/ Assistant Manager- International Process (German Language Support) Location: [Gurgaon] Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader/ Assistant Manager with proficiency in German language and a strong background in managing international customer support operations. The ideal candidate will lead a team of 1520 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 1520 team members in an international voice or non-voice process. Drive performance metrics...
Posted 2 months ago
1.0 - 6.0 years
3 - 3 Lacs
bengaluru
Work from Office
Hiring: Sales & Customer Support Executive (Voice Process) Job Location: Bangalore Work Mode: Work From Office (WFO) Shift: Day Shifts Working Days: 6 Days (1 Day Rotational Off) Requirements : Minimum 1 year experience in Sales or Customer Service Fluency in English and Hindi is mandatory Excellent communication and interpersonal skills Immediate joiners preferred Compensation : CTC: 26,000 per month Incentives: Up to 40,000 per month (performance-based) Why Join Us? Attractive incentives and growth opportunities Positive and energetic work environment Opportunity to enhance your sales & customer handling skills CONTACT Kanak- 9251688429
Posted 2 months ago
1.0 - 6.0 years
4 - 4 Lacs
bengaluru
Work from Office
Role: Customer Support Executive (Voice Process) Location: Bangalore Work Mode: Work From Office Shift: Day Shifts Working Days: 6 Days (1 Rotational Off) Requirements: Minimum 1 year of experience in Customer Service Fluency in English and Hindi is mandatory Strong communication and interpersonal skills Immediate joiners only Compensation: CTC: 37,000 per month Incentives: Performance-based, attractive earning potential Why Join Us? Excellent career growth opportunities Competitive salary with high incentives Supportive and energetic work culture Enhance your sales & customer handling skills Contact for more details: Kamya 9084148502
Posted 2 months ago
2.0 - 7.0 years
3 - 4 Lacs
chennai, bengaluru
Work from Office
Greeting from Teleperformance...! Looking for immediate joiner Candidate must have experience in voice process, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in Voice process Salary up to 4 LPA 6 days working Contact - 9449900627, yamanurappa.kuri@teleperformancedbs.com
Posted 2 months ago
2.0 - 7.0 years
5 - 10 Lacs
mysuru, pune, bengaluru
Work from Office
*Past Mortgage Originations experience in design, development, and delivering training with 2+ years experience *Optimizing training processes for efficiency *Evaluating individual & organizational performance to ensure training is meeting business Required Candidate profile Graduate Expertise in loan processing & Underwriting in US Residential Mortgage Evaluating skills Facilitation Skills Instructional Design & Excellent Comm. Skills Employee & Stakeholder Mgmt.
Posted 2 months ago
8.0 - 13.0 years
9 - 12 Lacs
bengaluru
Work from Office
Deputy Manager - UK Operations (Motor Insurance Claims) - Bengaluru Location - Bangalore An excellent opportunity for a seasoned operation professional to lead and manage high-performing teams in motor insurance claims. This role offers exposure to end-to-end claims operations, client interactions, and team leadership in a process excellence-driven environment. Your Future Employer - A leading global business process management company serving clients across industries like Insurance, Banking, Travel, Healthcare, and more. With a strong focus on innovation, analytics, and digital transformation, the organization enables businesses to achieve superior operational outcomes and efficiency. Resp...
Posted 2 months ago
4.0 - 7.0 years
1 - 3 Lacs
pune
Work from Office
Day to day production needs to be completed before TAT as per client requirement See that production and quality target are achieved which are set by the client Managing Staffing, leave absenteeism of the employees Managing shrinkage for the team Required Candidate profile Flexible working in different time shifts, work extended hours and holidays if required Well versed with team handling, co-ordination with team members and drive production with highest quality
Posted 2 months ago
3.0 - 5.0 years
4 - 8 Lacs
mumbai
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...
Posted 2 months ago
3.0 - 5.0 years
4 - 8 Lacs
pune
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...
Posted 2 months ago
10.0 - 20.0 years
18 - 20 Lacs
pune
Work from Office
Looking for overall 10+ years of experience in International BPO- Customer service Must have managerial experience for more than 4-5 years on papers Location- Pune WFO| US Shifts 5 Days working CTC- 19-20 LPA Any grad Contact- 9214334811 Aman
Posted 2 months ago
3.0 - 8.0 years
2 - 4 Lacs
nagpur
Work from Office
Job description Opening_Team Leader - Operations (Domestic E-Commerce Inbound) _Nagpur Only Immediate joiner 5 days working with 24/7 rotational shift. Looking a candidate with overall Minimum 4-8 years of experience in those as a TL for voice Process should at least 1 to 2 year on paper. Voice Experience -Mandate E-Commerce Domain Experience - Added advantage. Good communication Budget - INR 4L Should know KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT. Graduation - Mandate Only immediate joiner. Inbound Should have prior experience of handling voice process Responsible for meeting the SLA targets Excellent real time management skills Ensure schedule adherence and create an encoura...
Posted 2 months ago
13.0 - 18.0 years
17 - 22 Lacs
noida
Work from Office
About The Role Skill required: Retirement Solutions - Policy Servicing Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Tower:Life and PensionsLevel 1:Account leadership team (UK Life and Pensions)Level 2:Management CL7RequirementA highly accomplished and results-driven service delivery leader with over 15 years of experience, including 10+ years in senior account leadership roles within the UK Life, Pensions and Investments domain. Proven expertise in managing large-scale operations, driving strategic transformation, and delivering exceptional value to clients through operational excellence, innovation, and risk governa...
Posted 2 months ago
2.0 - 6.0 years
3 - 5 Lacs
kolkata, mumbai, mumbai suburban
Work from Office
What we are looking for: We are looking for a professional who will handle customer interactions and resolve policy servicing queries, requests, and complaints for our HNI/NRI customers. Key Responsibilities: Handle and resolve customer queries and service requests through emails and calls. Ensure quick and effective service recovery for customer concerns. Manage and close HNI policy servicing requests within the given TAT. Coordinate with customers and internal teams to ensure timely maturity and annuity payouts. Work towards reducing unclaimed balances for HNI/NRI customers. Minimize repeat email queries by identifying issues and ensuring quick closures. Deliver excellent customer service ...
Posted 2 months ago
0.0 - 1.0 years
3 - 4 Lacs
Neemuch, Madhya Pradesh, India
On-site
Job description Role & responsibilities To Undertake the visit of collaterals which are proposed to be security against home loan. To provide collateral underwriting report within stipulated TAT Create and update online valuation reports. Take pictures of the property on site Verify approved building plans and property title records Maintaining a MIS of all instances brought by your branches and monitoring them with the valuer.
Posted 2 months ago
4.0 - 9.0 years
5 - 9 Lacs
Hyderabad, Telangana, India
On-site
Job description Role & responsibilities: To Undertake the visit of collaterals which are proposed to be security against home loan To provide collateral underwriting report within stipulated TAT Handling team of valuation officers and coordination with vendors for timely reports. To provide and report correct construction stage of project during quarterly updations Should be a Team player so as to work with service partners, such as Credit/ Business/ OPS/Collection/ Coordination team and Vendors Should be a vigilant enough to notice any untoward activity regarding collateral during visit
Posted 2 months ago
0.0 - 5.0 years
3 - 4 Lacs
Ongole, Andhra Pradesh, India
On-site
Job description Role & responsibilities To Undertake the visit of collaterals which are proposed to be security against home loan. To provide collateral underwriting report within stipulated TAT Create and update online valuation reports. Take pictures of the property on site Verify approved building plans and property title records Maintaining a MIS of all instances brought by your branches and monitoring them with the valuer.
Posted 2 months ago
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