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1.0 - 2.0 years
2 - 5 Lacs
mumbai
Work from Office
Responsible for the post-order leg - WH, Marketplace, and Logistics. Liaise with external stakeholders to enable process improvements. Monitor marketplace orders from placement to delivery and improve efficiency. Control leakages related to RTO, customer returns, and fraud. Collaborate with the business finance team on cost control factors in operations. Manage the performance of 3PL and internal logistics. Lead/manage the team, ensuring team members meet their KRAs and providing assistance/training to achieve them. Oversee operations processes, including vendor alignment, volume projections, and seasonality. Demonstrate continuous initiative and provide recommendations for improving process...
Posted 2 months ago
1.0 - 6.0 years
4 - 5 Lacs
nagpur, pune, mumbai (all areas)
Work from Office
Role: US Voice Process Customer Support (Telecom) Location: Pune (Work from Office) CTC: Up to 4.92 LPA Shift: US Shifts (24*7) Working Days: 5 days working | 2 days off Notice Period: Immediate Joiners Only About the Role: We are hiring Customer Support Executives (International Voice) for a leading MNC for Customer Support process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US Telecom provider. Eligibility : Experience: Minimum 6 months in International Voice / Semi Voice Process (B2C / B2B) Other: Must have prior experience in an Customer Service (voice support) Key Skills: Customer Handling / Customer Support Inb...
Posted 2 months ago
1.0 - 6.0 years
3 - 4 Lacs
bengaluru
Work from Office
Role: International Voice Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US shifts Working Days: 5 Days a Week (2 Days Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in Voice - Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC: Up to 4.22 LPA CONTACT: Chanchal- 9251688424
Posted 2 months ago
1.0 - 6.0 years
4 - 4 Lacs
hyderabad
Work from Office
Role: Customer Support Executive (International BPO) Location: DLF Building, Gachibowli, Hyderabad Shift Timings: 24/7 Rotational Shifts Work Schedule: 5 Days Working, 2 Rotational Week Offs Cab Facility: 2-Way (Available within Hiring Zone Only) Work Mode: Work from Office Qualification: Only Graduates Expected CTC: Up to 4.5 LPA Interview Mode: Walk-in Joining: Immediate Joiners Eligibility Criteria: Minimum 1 year of experience in Customer Support (Voice Process) Strong customer service and troubleshooting skills Excellent communication in English Contact: Kamya- 9084148502
Posted 2 months ago
1.0 - 6.0 years
3 - 4 Lacs
bengaluru
Work from Office
Role: Customer Support Executive (Voice Process) Job Location: Bangalore Work Mode: Work From Office (WFO) Shift: Day ShiftsWorking Days: 6 Days (1 Day Rotational Off) Requirements : Minimum 6 months' experience in Customer Service- Voice Graduate Freshers can apply Fluency in English is mandatory Excellent communication and interpersonal skills Immediate joiners preferred Compensation : CTC: 28,000 per month Incentives: Up to 50,000 per month Why Join Us? Attractive incentives and growth opportunities Positive and energetic work environment Opportunity to enhance your sales & customer handling skills CONTACT: Archana- 9332827358
Posted 2 months ago
0.0 - 4.0 years
6 - 9 Lacs
mumbai
Work from Office
About The Role Job Role : Liasioning with business Teams, IT as well as external vendors on an on-going basis for extending support to existing & future projects and seek timely solutions. Being a part of testing & maintenance team of BSG function, understanding application functionality during development stage, building test cases & executing them thoroughly. Coordinate for all stages of project development including system design, development, testing, training, roll out and post-implementation support. Monitor timely execution of assigned projects post development to ensure quality deliverables & helping in user/system maintenance post LIVE stage. Monitor system/business application perf...
Posted 2 months ago
3.0 - 8.0 years
6 - 10 Lacs
tiruppur
Work from Office
About The Role Job Role To drive a team of Business and/or Portfolio RMs at Area level To manage a team who can drive New Client Acquisition and/or manage, maintain and enhance assigned portfolio of existing customers To understand client"™s business & provide appropriate working capital and business loan solutions across fund/ non-fund based products like Cash Credit, Demand Loan, BG etc. up to limit of Rs. 100 lacs Drive team for new acquisition through Branch Banking and/or Customer referrals To build relationships with key persons (CFOs/ promoters) in the target segments & build client trust & confidence. Focus to continually increase the Book size, SOH and profitability of the Location ...
Posted 2 months ago
3.0 - 8.0 years
6 - 10 Lacs
mumbai
Work from Office
About The Role Job Role To drive a team of Business and/or Portfolio RMs at Area level To manage a team who can drive New Client Acquisition and/or manage, maintain and enhance assigned portfolio of existing customers To understand client"™s business & provide appropriate working capital and business loan solutions across fund/ non-fund based products like Cash Credit, Demand Loan, BG etc. up to limit of Rs. 100 lacs Drive team for new acquisition through Branch Banking and/or Customer referrals To build relationships with key persons (CFOs/ promoters) in the target segments & build client trust & confidence. Focus to continually increase the Book size, SOH and profitability of the Location ...
Posted 2 months ago
0.0 - 3.0 years
1 - 2 Lacs
mumbai
Work from Office
About The Role JOB DESCRIPTION : "¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). "¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT "¢Digital Adoption for all Retail Asset Clients "¢Achieve Cross sell Targets set as per KRA"™s "¢Quality of Service Request and Resolution as given to customers. Job requirements "¢Some experience in Customer Service would be an added advantage "¢Believes in team work "¢Taking ownership of customer issues and taking them to end to end resolution "¢Apply best practices and focus on areas of improvement "¢Focused to...
Posted 2 months ago
0.0 - 3.0 years
1 - 2 Lacs
panipat
Work from Office
About The Role JOB DESCRIPTION : "¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). "¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT "¢Digital Adoption for all Retail Asset Clients "¢Achieve Cross sell Targets set as per KRA"™s "¢Quality of Service Request and Resolution as given to customers. Job requirements: "¢Some experience in Customer Service would be an added advantage "¢Believes in team work "¢Taking ownership of customer issues and taking them to end to end resolution "¢Apply best practices and focus on areas of improvement "¢Focused t...
Posted 2 months ago
2.0 - 7.0 years
6 - 10 Lacs
bengaluru
Work from Office
About The Role Job Role To drive a team of Business and/or Portfolio RMs at Area level To manage a team who can drive New Client Acquisition and/or manage, maintain and enhance assigned portfolio of existing customers Drive team for new acquisition through Branch Banking and/or Customer referrals To build relationships with key persons (CFOs/ promoters) in the target segments & build client trust & confidence. Focus to continually increase the Book size, SOH and profitability of the Location To inculcate in team members understanding of client business models, trade related activities, cash flows etc. and drive identification of opportunities and growing client relationships. Grooming and me...
Posted 2 months ago
1.0 - 4.0 years
2 - 3 Lacs
mumbai
Work from Office
About The Role "¢To handle day to day trade transactions, understanding client requirements, "¢Co-ordination with cpc for transaction processing and discrepancy resolution, "¢Dealing and co-ordinating with various business groups within the bank, "¢Ensuring error-free and timely execution of trade transactions. "¢Ensuring compliance and internal guidelines are being adhered to "¢Co-ordinating with clients /Corr Banks for getting the queries raised by Trade Finance / CMS "¢Operations resolved in a timely manner. "¢Issuance of Letter of credit. "¢Initial scrutiny of documents for Trade before sending the documents to CPC for further processing. "¢Attending to front-end requirements of corporat...
Posted 2 months ago
2.0 - 6.0 years
10 - 15 Lacs
pune
Work from Office
About The Role Job Role To drive a team of Business and/or Portfolio RMs at Area level To manage a team who can drive New Client Acquisition and/or manage, maintain and enhance assigned portfolio of existing customers Drive team for new acquisition through Branch Banking and/or Customer referrals To build relationships with key persons (CFOs/ promoters) in the target segments & build client trust & confidence. Focus to continually increase the Book size, SOH and profitability of the Location To inculcate in team members understanding of client business models, trade related activities, cash flows etc. and drive identification of opportunities and growing client relationships. Grooming and me...
Posted 2 months ago
0.0 - 5.0 years
11 - 15 Lacs
mumbai
Work from Office
About The Role Area Business Manager Small Business Job Role To drive a team of Business and/or Portfolio RMs at Area level To manage a team who can drive New Client Acquisition and/or manage, maintain and enhance assigned portfolio of existing customers To understand client"™s business & provide appropriate working capital and business loan solutions across fund/ non-fund based products like Cash Credit, Demand Loan, BG etc. up to limit of Rs. 100 lacs Drive team for new acquisition through Branch Banking and/or Customer referrals To build relationships with key persons (CFOs/ promoters) in the target segments & build client trust & confidence. Focus to continually increase the Book size, S...
Posted 2 months ago
2.0 - 5.0 years
3 - 4 Lacs
bengaluru
Work from Office
About The Role Position TitleAssociate Service Manager WBG/CIIB Department Associate Service Manager - Corporate, Institutional & Investment Banking (CIIB) Location Mumbai Number of Positions 1 Reporting Relationships DVP Position Grade Senior Manager / AVP The Service Solutions function (SeSo), part of the Corporate, Institutional & Investment Banking (CIIB) and the Team is a direct point of contact for Pan India PMS end client"™s custody demat account opening & services Managing team of Service Managers. Handling demat / Bank Account Opening, Account maintenance, Term deposit requests, , transaction related queries etc, through client interaction Ensuring delivery of quality service to cli...
Posted 2 months ago
2.0 - 6.0 years
6 - 9 Lacs
bharuch, ahmedabad, aurangabad
Work from Office
I. ROLE PURPOSE & OBJECTIVE 1. As Sales Manager, he/she will be responsible for achieving Business targets and managing healthy Portfolio, by ensuring timely repayments and controlling customer exits. 2. This role seeks to drive business volume through the Direct Sales Agent (DSA) channel II. SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE Monthly Business volume as per the business target. X-Bucket Collections as per defined norms Insurance cross-sell coverage on 100% of customers Family SA and Business CA sourcing Coordination with Credit Manager for case approval and CAD and Operations for case disbursement. Maintains Daily sales report and sharing with supervisor. Maintains DSA tracke...
Posted 2 months ago
1.0 - 6.0 years
3 - 4 Lacs
bengaluru
Work from Office
Role: Customer Support Executive (Voice Process) Job Location: Bangalore Work Mode: Work From Office (WFO) Shift: Day Shifts Working Days: 6 Days (1 Day Rotational Off) Requirements : Minimum 6 months' experience in Customer Service- Voice Fluency in English is mandatory Excellent communication and interpersonal skills Immediate joiners preferred Compensation : CTC: 28,000 per month Incentives: Up to 50,000 per month Why Join Us? Attractive incentives and growth opportunities Positive and energetic work environment Opportunity to enhance your sales & customer handling skills CONTACT: Archana- 9332827358
Posted 2 months ago
1.0 - 6.0 years
3 - 4 Lacs
bengaluru
Work from Office
Role: Customer Support Executive (Voice Process) Job Location: Bangalore Work Mode: Work From Office (WFO) Shift: Day Shifts Working Days: 6 Days (1 Day Rotational Off) Requirements : Minimum 6 months' experience in Customer Service- Voice Fluency in English is mandatory Excellent communication and interpersonal skills Immediate joiners preferred Compensation : CTC: 28,000 per month Incentives: Up to 50,000 per month Why Join Us? Attractive incentives and growth opportunities Positive and energetic work environment Opportunity to enhance your sales & customer handling skills CONTACT: Archana- 9332827358
Posted 2 months ago
1.0 - 6.0 years
4 - 4 Lacs
bengaluru
Work from Office
Role: International Voice Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US shifts Working Days: 5 Days a Week (2 Days Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in Voice - Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC : Up to 4.22 LPA CONTACT: Chanchal- 9251688424
Posted 2 months ago
1.0 - 3.0 years
1 - 5 Lacs
gurugram
Work from Office
About The Role Skill required: Retirement Solutions - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1-3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We are dealing with individual retirement of variable an...
Posted 2 months ago
13.0 - 18.0 years
14 - 19 Lacs
pune
Work from Office
About The Role Skill required: Tech for Operations - ServiceNow Advanced Workflows Designation: Solution Architecture Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology f...
Posted 2 months ago
2.0 - 6.0 years
0 Lacs
nagpur, maharashtra
On-site
You have an exciting opportunity to join Philips Domestic Appliances India Limited as an Area Service In charge in Nagpur (MH). With 2 to 4 years of experience in the Service Industry/Home Appliances, you will be responsible for managing Service Operations including TAT, NPS, and Service Revenue. If you are passionate about delivering exceptional service and have a proven track record in service management, we would love to hear from you. To apply for this position, please share your profile with the subject "Area Service In charge - Nagpur" to davinder.sharma@versuni.com. Join us in our mission to provide top-notch service to our customers and be a part of a dynamic team that values excelle...
Posted 2 months ago
8.0 - 13.0 years
12 - 14 Lacs
bengaluru
Work from Office
Leading BPO in Bangalore Hiring Operations Manager- International Voice Process Must be working as a Manager or Tenured Deputy Manager in BPO in International Voice Process Handled Team Span of 80+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 14PA based on Last CTC and Experience Candidate willing to relocate can also Apply Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for...
Posted 2 months ago
8.0 - 13.0 years
12 - 18 Lacs
kolkata
Work from Office
Leading BPO in Kolkata Hiring Operations Manager- International Voice Process Must be working as a Manager or Tenured Deputy Manager in BPO in International Voice Process Handled Team Span of 80+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 18PA based on Last CTC and Experience Candidate willing to relocate can also Apply Looking for Diversity Candidates Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including ...
Posted 2 months ago
1.0 - 6.0 years
3 - 4 Lacs
bengaluru
Work from Office
Role: International Voice Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US shifts Working Days: 5 Days a Week (2 Days Rotational Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 Year of experience in Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC : Up to 4.22 LPA Plus Incentives CONTACT : Sanjana- 9251688426
Posted 2 months ago
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