Talent Acquisition & Operations Specialist

Job Title:

About Neovance:

At Neovance, were transforming the patient experience by driving better outcomes through compassion, innovation, and operational excellence. With more than 30 years of experience partnering with the biopharmaceutical industry, we deliver agile, technology-enabled patient access solutions that help people start and stay on therapy.

Our expertise spans HUB services, patient assistance programs, field reimbursement, nursing, and non-commercial pharmacy - each designed to remove barriers to care and ensure patients receive the therapies they need when they need them.

Guided by our values of Agility, Integrity, Tenacity, Unity, and Quality, we work as one Neovance team to optimize access, enhance adherence, and make a meaningful impact, one patient at a time.

The Opportunity:

Alongside recruiting, you'll help build and maintain the TA infrastructure that supports long-term scalability including processes, documentation, reporting, workflows, and system improvements. This operational support will remain a steady part of the role, even during peak hiring periods.

Success in this role requires strong time management, the ability to shift comfortably between recruiting and operations, and a passion for delivering an exceptional candidate and hiring manager experience while strengthening the operational backbone of our TA function.

What You'll Do:

Recruiting & Sourcing (Workload-Based Flexing)

• Manage full-cycle recruiting for India-based roles, including screening, interview coordination, offers, and candidate experience.
• Build and maintain pipelines for recurring and hard-to-fill positions.
• Maintain accurate candidate and requisition data in UKG Pro and related systems.
• Partner with hiring managers to clarify needs, align on expectations, and drive an efficient process.

Talent Acquisition Operations

• Create and maintain TA processes, workflows, SOPs, and documentation.
• Standardize templates, job posting guidelines, interview tools, and communication materials.
• Conduct quality checks on postings, data accuracy, and compliance.
• Continuously document and refine end-to-end TA processes for scalability.

Reporting, Data Tracking & Analysis

• Maintain TA dashboards, trackers, and weekly/monthly reporting.
• Clean and validate data across UKG and Excel-based tools.
• Track key hiring metrics (time-to-fill, SLAs, pipeline conversion).
• Support reporting and data requests for HR and TA leadership.

Process Improvement & Documentation

• Identify workflow gaps and recommend improvements.
• Document new processes with clarity and version control.
• Support rollout and training for new TA policies, tools, and guidelines.

Hiring Manager & Recruiter Enablement

• Maintain resource libraries, templates, and training materials.
• Reinforce consistent use of TA tools, processes, and documentation.
• Prepare materials for training sessions and refreshers.

What You'll Bring:

• At least 3 years of recruiting experience supporting India hiring across a contact center environment
• At least 1 year of hands-on experience in TA operations, HR operations, project management, or process documentation is preferred (or equivalent exposure through recruiting responsibilities)
• Bachelor's degree or equivalent combination of education and work experience
• Strong sourcing capability
• Intermediate Excel skills (VLOOKUP/XLOOKUP, pivot tables, data cleanup, reporting)
• Excellent attention to detail, organization, and critical thinking skills.
• Ability to manage shifting priorities and flex between recruiting and operations work
• Experience using ATS/HRIS systems; UKG Pro experience preferred
• Comfort working in a fast-paced, high-growth, or evolving environment
• Strong written and verbal communication skills
• Ability to work mid-shift hours with overlap to U.S. Eastern Time
• Ability to join immediately or with short notice (strongly preferred).

Preferred Qualifications:

• Experience in TA operations, HR operations, or project coordination
• Exposure to process mapping, SOP creation, or workflow documentation
• Familiarity with job posting optimization and candidate experience initiatives

Benefits We Offer:

We provide comprehensive health insurance for employees and their dependents, PF and statutory benefits, paid time off including sick, earned, and parental leave, plus performance bonuses. Our team enjoys opportunities for professional development, and rolespecific perks may include shift allowances, cab facilities, meal cards, and mobile/internet reimbursement.

Neovance conducts all official hiring processes exclusively through verified channels. We do not extend employment offers or confirm hiring decisions based solely on email communication. We encourage you to be vigilant against fraudulent hiring messages especially those offering unusually high pay, requesting personal information early in the process, or claiming to extend an offer without an interview. For a full list of our job openings visit our career page: https://neovance.rec.pro.ukg.net/END1501EDBL/JobBoard/da8670b9-9a55-418b-a572-6644687cc480/?q=&o=postedDateDesc