About HighLevel:
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.
Our Website
- https://www.gohighlevel.com/
YouTube Channel
- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
Blog Post
- https://blog.gohighlevel.com/general-atlantic-joins-highlevel/
Our Customers:
HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.
Scale at HighLevel:
We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.
Requirements:
- At least 2 years of IT systems administration experience.
- A high level of communication skills, advanced Excel skills and exceptional time management are essential requirements for this role.
- Solid technical skills—deep familiarity with Apple products and technologies and G-Suite.
- Ability to work in conjunction with our Global IT vendor.
- Clear communicator with exceptional written and collaboration skills.
- Identifies and resolves problems in a timely manner;
- Gathers and analyzes information skillfully;
- Develops alternative solutions and develops project plans;
- Support with communicating changes and progress;
- Ability to complete projects on time and within budget.
Responsibilities:
- Act as a resource for our internal leadership team and team members to support their needs using excellent communication skills with a focus on customer satisfaction and high-quality, consistent service delivery.
- Support onboarding and offboarding of team members with asset management, system and SaaS tool needs.
- Enter contract management information, if applicable. Act as a liaison to our external IT Partners to support the procurement of equipment and accessories for new hires.
- Responsible for ensuring all new hires are set up for success with their IT needs.
- Work with the People Ops team to arrange for equipment to be transferred between team members and/or our equipment provider in a timely manner.
- Ownership of all global tracking of assets and transfers of assets.
- Partner with our Global IT vendor on tickets in the Software Asset Management queues, take ownership of tickets and work to resolve or reassign to correct the queue as applicable.
- Support the organization with procuring new partners as the company expands into new countries.
- API integrations, research and implementation if needed.
- Accountable for creating, uploading, deleting members to distribution lists.
- Updating email signatures with transfers/promotions.
- Ownership of our IT vendors.
- Implementation of a new company systems related to People Operations - responsible for all aspects including project management, approval, change management, etc.
- Obtain quotations from vendors as needed for systems.
- Reconcile between purchase orders and invoices for assets and record them in a timely manner.
- Resolve all accounts issues and take ownership of ensuring accounts are processed.
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
