Job
Description
Why Ryan? Global Award-Winning Culture Flexible Work Environment Generous Paid Time Off World-Class Benefits and Compensation Rapid Growth Opportunities Company Sponsored Two-Way Transportation Exponential Career Growth The Systems Administrator II maintains and manages server computing and storage platforms, including, but not limited to, installation, configuration, preventive maintenance, operation, and problem-resolution activities. Duties and Responsibilities, as they align to Ryan’s Key Results People: Create a positive team experience. Receives cross training from other members of the Information Technology department. Client: Proactive work status update to US / India liaison. Respond to client inquiries and requests from tax authorities. Value: Proactively monitor and support all systems equipment and software to ensure high availability, including: servers, tape backups, UPS and printers. Maintain and support various Ryan applications, OS hardening, virus management services, server clustering. Supports critical server applications, including Microsoft® Exchange, mail gateways, and Web proxies. Maintains computer security. Maintains server computers, storage systems, and tape backup systems with current BIOS/firmware. Maintains server operating systems with current security patches. Restores user files as required. Contributes to the maintenance of the Information Technology department's disaster-recovery plan. Maintains server asset inventory and appropriate documentation. Cross trains other members of the Information Technology department. Performs on-call duties on a rotational basis. Contributes to efficiency improvements through process automation. Assists with other projects as needed. Support and assist the Help Desk and act as PC specialist when needed. Performs other duties as assigned. Education and Experience: High-school diploma or general equivalency diploma (GED), and three to five years related systems administrator experience. Computer Skills: To perform this job successfully, an individual must have basic knowledge of Microsoft® Word and Access and intermediate knowledge of Microsoft® Excel, Outlook, Internet navigation and research, systems administration tools, and scripting and automation tools. Certificates and Licenses: Valid driver's license required. Windows Server, Microsoft® Exchange, EMC Storage and Active Directory certifications preferred. Supervisory Responsibilities: This position has no supervisory responsibilities. Work Environment: Standard indoor working environment. Occasional long periods of sitting while working at computer. Position requires regular interaction with employees at all levels of the Firm and interface with external vendors as necessary. Independent travel requirement: up to 25%. Equal Opportunity Employer: disability/veteran
