System Support Engineer

ob Overview:

System Support Engineer

Key Responsibilities:

Technical Responsibilities:

• Maintain and optimize server infrastructure.
• Administer and support on-premises and cloud environments (AWS, M365, EMS).
• Perform proactive server/service monitoring and maintenance.
• Manage patches for servers and storage systems.
• Maintain inventory and asset records for Server/Storage/Cloud environments.
• Generate daily and weekly system performance reports using NOC tools.
• Create monthly availability and performance reports via the IT Service Desk.
• Prepare quarterly infrastructure assessment reports (Excel, PowerPoint).
• Maintain accurate incident and resolution logs within the IT Service Desk system.
• Provide L2 and L3 technical support to end-users when required.
• Implement and track change management requests through the IT Service Desk.
• Adhere strictly to organizational compliance standards including

  ISO 27001:2022

  and

  TISAX

  .

On-Call & Escalation Support:

• Provide

  24/7 on-call support

  for critical incidents.

Client Responsibilities:

• Provide necessary access to facilities, systems, and data.
• Ensure timely availability of documentation required for service execution.

Service Provider Responsibilities:

• Deploy a qualified, compliant, and background-verified on-site engineer.
• Perform regular infrastructure maintenance and timely updates.
• Monitor and respond to all IT Incidents, Requests, Changes, and Problems in line with agreed SLAs.
• Conduct and report quarterly audits of infrastructure performance to the Head of IT.

Mandatory Requirements:

• Strong knowledge of M365, EMS, and AWS administration.
• Proven experience in server/storage/cloud support and asset management.
• Familiarity with ITSM tools, change/incident/problem management practices.
• Capability to deliver detailed reports and assessments in Excel and PowerPoint.
• Understanding and compliance with

  ISO 27001:2022

  and

  TISAX

  standards.
• Willingness to undergo a

  technical interview

  and

  background verification

  as part of the selection process.