System Engineer

Job Description

Job Title: Systems & Cloud Engineer (L2) Location: Ahmedabad (Work from Office) Experience: 3 to 5 years Shift: 24/7 rotational Notice Period: Immediate to 1 month About the Role We are looking for a skilled and proactive Systems & Cloud Engineer (L2) to join our IT operations team in Ahmedabad. This position is ideal for professionals who thrive in a fast-paced environment and are passionate about resolving complex technical issues, ensuring system reliability, and delivering exceptional support to international clients. Key Responsibilities: Serve as an escalation point for Level 1 support, handling complex technical issues via ticketing systems, email, phone, and remote tools Troubleshoot and resolve hardware, software, networking, and system-related issues efficiently Monitor system alerts, logs, and incidents to ensure timely resolution and minimize downtime Collaborate with NOC, development, and product teams for issue escalation and resolution Deliver high-quality technical support to clients in the USA and Australia Technical Skills Required: Strong troubleshooting expertise in Windows environments Experience with networking protocols, firewalls, VPNs, and security best practices Hands-on with Active Directory, DNS, DHCP, Office 365, and cloud platforms like Azure Proficient in Microsoft Office 365 and Azure AD administration Familiarity with ticketing tools like Autotask Experience with virtualization technologies such as Hyper-V Basic knowledge of SQL databases and scripting Candidate Profile: Excellent communication and customer service skills Previous experience working with international clients, especially from the USA and Australia Ability to work in a 24/7 rotational shift environment Ready to join within 30 days Why Join Us? Exposure to global client environments Opportunity to work with modern cloud technologies Collaborative work culture with a focus on learning and growth Apply Now If you’re ready to take your IT support career to the next level, apply today and become a key part of our growing team in Ahmedabad. #HiringNow #SystemsEngineer #CloudEngineer #WindowsSupport #Office365Jobs #AzureEngineer #ITSupportJobs #AhmedabadJobs #TechJobsIndia #NetworkEngineer #L2Support #SystemAdministrator #AzureAD #ImmediateJoiners #ITCareers #24x7Support #IndianTechTalent Show more Show less