System Engineer

We are looking for a System Engineer with hands-on experience in IT support within a BPO or call center environment. The role involves end-user support, basic networking, security monitoring, ticket handling, and system issue resolution while ensuring SLA compliance.

• Provide technical support to end users in a call center environment.
• Troubleshoot hardware, software, and network-related issues.
• Handle tickets through standard ticketing tools and ensure SLA adherence.
• Identify recurring issues, perform root cause analysis, and escalate when required.
• Manage antivirus, patch updates, and basic security controls
• Support firewall, CCTV systems, and basic network monitoring
• Document incidents, solutions, and preventive actions.

Job specifications:

• Windows OS & basic Linux knowledge
• Networking fundamentals (TCP/IP, DNS, DHCP)
• Ticketing tools & incident management
• Antivirus & endpoint protection
• Patch management & access control
• Firewall & CCTV system basics
• Strong troubleshooting and documentation skills
• Clear verbal & written communication
• Exposure to security audits
• Monitoring & logging tools
• ITIL process awareness
• Willingness to work night shifts