Remote
Full Time
Roles & Responsibilities
• Install, configure, and maintain Windows/Linux servers, laptops, and workstations.
• Manage AWS cloud servers, Proxmox virtualization, and on-premise environments (VMware, Hyper-V).
• Perform system upgrades, patch management, and monitor system health.
• Administer Office 365, Active Directory, SSO (Single Sign-On), and Access Work or School accounts.
• Manage user accounts, group policies, and permissions. Network & Security
• Troubleshoot hardware, software, and network issues.
• Implement system security best practices and manage firewall rules.
• Maintain data backup, disaster recovery procedures, and endpoint protection.
• Oversee Microsoft Software Centre deployments and application updates.
• Integrate calling/VoIP software with business systems.
• Manage internal API integrations and ERP systems (ZOHO, ODOO, Lantern, SAP B1).
• Maintain corporate website and coordinate updates with developers.
• Ensure optimal uptime and performance of hosted applications. Support & Documentation
• Provide technical support and guidance to internal teams.
• Maintain detailed documentation of system configurations, network diagrams, and procedures.
• Train staff on new technologies, tools, and IT policies.
• ITIL (Required)
• CCNA (Required)
• MCSA, RHCSA (Preferred)
• AWS Solutions Architect (Preferred)
• Strong knowledge of IT hardware, networking, and enterprise infrastructure
• Excellent communication and client-facing skills
• Strong leadership, organizational, and team management abilities
• Problem-solving mindset with attention to detail
• Ability to work under pressure and manage multiple priorities
• Bachelor’s degree in Information Technology, Engineering, or related field. Experience
• 8+ years of experience in System Administration with enterprise-level IT operations
• Strong experience in enterprise-level IT infrastructure management
• Ticketing systems and remote support tools
• Hands-on experience with VoIP systems, wireless technologies, and ERP integration tools
• Familiarity with ITSM practices (Change Management, Incident Management)
• Strong knowledge of network protocols, system security, and database management
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