SVP & Head - Customer Success Co-Builder

SVP & Head – Customer Success | Co-Builder Opportunity | Speedtech.ai | GenAI Products | Equity + Profit Sharing | Pune (Hybrid)
Speedtech.ai is on a mission to build one of the world’s most powerful GenAI companies from India.We’re inviting an experienced business leader to join us as SVP & Head – Customer Success, a Co-Builder role with Equity and Profit Sharing.No fixed salary at the start — ideal for entrepreneurial professionals who want ownership and long-term growth instead of a typical job.About Speedtech.ai:We’re an 11-year-old tech company pioneering Generative AI from India, with strong traction in the USA, Canada, UAE, and India.Our products:RAIYA Voice AI (Telephony & Concierge): Conversational voice assistant for lead generation, qualification, and 24/7 supportRAIYA IDP (Intelligent Document Processing): Reads and structures unstructured documents like RFPs, contracts, and reportsOur growth goals:₹100 Cr revenue target in 3 yearsExpansion to 100 countriesIPO within 5 yearsYour Role – SVP & Head, Customer Success: Build and lead the Customer Success function across all Speedtech.ai productsDrive customer onboarding, training, adoption & long-term retentionEstablish strong relationships with enterprise & SME clients to ensure product value realizationBuild scalable CS processes including account management, support, NPS, and renewalsCollaborate closely with Sales, Product, and Tech teams to ensure customer feedback influences roadmapCreate upsell, cross-sell & expansion opportunities through deep customer engagementLead customer satisfaction, churn reduction, and revenue retention metricsRepresent Customer Success in strategic discussions, alliances, and funding conversationsWho Should Apply:10+ years in SaaS, tech, or startup leadershipStrong enterprise or SME business networkProven track record in revenue growth and team buildingEntrepreneurial mindset with willingness to co-buildWhat’s in it for you:Equity + Profit SharingStrategic influence over business directionOpportunity to build a global “Made in India” AI brandFreedom to grow with a passionate founding teamIf this sounds like you, DM me to discuss how we can build something iconic together.We welcome professionals from all backgrounds who share the drive to build, scale, and lead from India for the world.