Support Specialist - Chat Gaming Process

To Apply, Call HR MIss Palak at 9289050069

Responsibilities:

• Collaborate with different teams around the world to create learning experiences that are unforgettable and strongly support the ramp up and growth of our new members.
• Deliver training materials through a combination of presentations and facilitated activities
• Be proactive on sharing best practice and learning but also asking for help when needed.
• Manage follow up sessions for agents who need it.
• Be accountable and responsible for the work you have to do.
• Proactively collaborate with the training team within both Telus and Riot worldwide.
• Be an advocate for your learners. Ensure the learning experiences provided to them meet a high quality level and be involved in their delivery.
• Be able to perform un-biased needs assessment and design activities or projects to tackle them.
• Design and support evaluation models that will help stakeholders understand the impact and success of the learning sessions provided.
• Capture new agent training requirements and generally be passionate about the growth and development of agents and of the site as a whole.
• Be a strong facilitator and proactively take any chance to develop your skills whenever possible.

Requirements:

• Excellent English language skills ( B2 & C1 Level)
• Strong stage presence when it comes to facilitation and public speaking.
• Knowledge on GSuite (Google Docs, Google Slides, Google Sheets, Google Forms)
• Passionate about staying up to date with your craft, and understand the different learning theories and models.
• Very good communication skills
• Ability to do the evaluation and impact checks
• Strong recommendation from Leadership and good performance record
• Ability to deliver, iterate and improve.
• Good understanding of adult learning theory and methodologies, ability to apply it in your training design and facilitation.
• Flexibility and ability to improvise and adapt to new situations.
• Experience in designing and facilitating learning initiatives will be considered as an advantage
• Knowledge or experience working in Agile would be considered as an advantage.