Support Services Specialist

Job Description

Join our Team About this opportunity: We are excited to offer a fulfilling AP and TandE Support Service role at Ericsson. This position allows you to assist in a defined F and A area, such as PTP and TandE. Join our team as a first line contact center, fielding tickets in our supported business areas, addressing how-to queries, and escalating system correction requests to the appropriate Functional Units. Support business compliance initiatives, adhering to SOX processes, key controls, and the upstanding principles embodied in our Code of Business Ethics (CoBE). What you will do: Serve as a Support Service agent, competently receiving and handling inquiries from various sources (Phone, Ericsson.com, Ticketing Tool, Chat); resolve how-to queries and dispatch Operation requests that require transactional updates and actions. Assure professional guidance around supported processes, business areas, and tools. Ensure quality control and compliance with Companys policies, including SOX and ISO270001. Ethically handle and manage confidential and private information. Strive toward continuous improvement in all aspects of the role to support overall business objectives. The skills you bring: Document Processing. Document Production. Electronic Document Management. Email Software. Excel Services. Microsoft Word. Microsoft Office. Microsoft Teams. Mandarin Expert Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Bangalore Req ID: 768624