Support Services Specialist

Job Description

Bangalore,Karnataka,India Job ID 768624 Join our Team About this opportunity: We are excited to offer a fulfilling AP and TandE Support Service role at Ericsson. This position allows you to assist in a defined F and A area, such as PTP and TandE. Join our team as a first line contact center, fielding tickets in our supported business areas, addressing 'how-to' queries, and escalating system correction requests to the appropriate Functional Units. Support business compliance initiatives, adhering to SOX processes, key controls, and the upstanding principles embodied in our Code of Business Ethics (CoBE). What you will do: Serve as a Support Service agent, competently receiving and handling inquiries from various sources (Phone, Ericsson.com, Ticketing Tool, Chat); resolve 'how-to' queries and dispatch Operation requests that require transactional updates and actions. Assure professional guidance around supported processes, business areas, and tools. Ensure quality control and compliance with Company's policies, including SOX and ISO270001. Ethically handle and manage confidential and private information. Strive toward continuous improvement in all aspects of the role to support overall business objectives. The skills you bring: Document Processing. Document Production. Electronic Document Management. Email Software. Excel Services. Microsoft Word. Microsoft Office. Microsoft Teams. Mandarin Expert Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply?