India Support Officer supporting Nottingham Trent University

Title

Experience

Education

Location

About Nottingham Trent University:

Based in central England in the vibrant student city of Nottingham, Nottingham Trent

University (NTU) is one of the UK’s most popular institutions and one of the largest

universities in the country. NTU is home to approximately 39,000 students and a diverse

community that includes students and staff from over 160 countries. Between 2017-

2023, NTU has been the proud recipient of 5 ‘University of the Year’ awards and is

ranked 1st in the UK for Employability (Uni Compare Survey 2025). We are delighted to

be recognised as the 2nd most sustainable university in the world (UI Green Metric

2024).

About OneStep Global:

OneStep Global, a market entry firm specialized in the higher education sector.

OneStep global helps global universities, colleges, government organizations to land

and expand across Asia, through stake holder management and in country

representation. OneStep global has been working with some very prestigious

universities and colleges across the world. The solutions vary from market

development, market entry and market presence.

The Role:

It sits within the Recruitment, Outreach and Admissions team and holds responsibility

for the planning and implementation of effective recruitment strategies to grow student

numbers, in line with the NTU’s strategic plan on international recruitment. The role

holder will make a key contribution to growing the university’s income through

international student enrolments, engaging with multiple recruitment channels,

stakeholders, and capitalising on business development opportunities.

Working closely with the University’s Regional Advisor, the role holder will help support

the achievement of the challenging recruitment targets for India. The post holder will

also work closely with marketing colleagues to assist with profile-raising and publicity

activity for the region; co-ordinate in-country visits for academic and

professional services colleagues as appropriate.

Key responsibilities:

 Be responsible to execute the strategy and delivery of effective recruitment

market plans and strategies to maximize student and revenue growth from India.

 Carry out the day-to-day activity required to realize the objectives of this

marketing and recruitment strategy: attending exhibitions, undertaking school

and college visits, visiting agencies, etc.

 Develop and maintain positive working relationships with key external

stakeholders in India: education agents, school and college counsellors,

sponsorship bodies, accreditation bodies, alumni, etc.

 The successful candidate will attend education fairs and other recruitment events

across India to meet and advise prospective students and offer-holders on a

range of matters including programs, entry requirements and application

processes

 The successful candidate will work closely with colleagues across the University

to implement and manage robust recruitment and admissions processes 

 Organize and support recruitment-focused events like offer-holder briefings and

pre-departure events by booking venue(s), sending invitations, attending events

across India, etc.

 Event Management – Organizing and supporting a range of offline and online

recruitment events including agent workshops, and sessions for enquirers,

applicants and offer holders, with schools, alumni and other stakeholders

 Support promotional campaigns such as the promotion of scholarships to offer-

holders through the creation and distribution of materials to relevant

stakeholders.

 Conduct market research including through gathering contact information for high

school counsellors and competitor institution entry requirements from India.

 Undertake regular outbound calling of prospects

 Work with the conversion team on in –person and pre-departure virtual activities

 Follow up with prospects and applicants as well as answering individual queries

 Help out others in the international team when need be (i.e. cover virtual events,

call applicants etc.)

 Update our CRM with every prospect, applicant, school, and agent interaction

and make sure all contacts are up to date at all times

 Participate in weekly one-to-one and team meetings when not travelling

 Follow monthly objectives and produce a monthly report of the work undertaken

within deadlines given

Person Specification:

 Educated to Bachelor’s degree level, Master's desirable or equivalent from the

UK or Ireland 

 Understanding the opportunities and challenges affecting the global higher

education market

 A desire to learn about the student recruitment practices within India

 Proven experience of planning and implementing effective recruitment and

conversion plans to maximize student growth from priority markets

 Understand the importance of service delivery and show a willingness to work

with colleagues across the institution to collectively work towards the strategic

goals of the University.

 Highly developed written and oral communication and presentation skills,

including use of digital and social media for business purposes

 Strong organizational skills and the ability to prioritize demanding workloads and

meet deadlines in a pressurized environment

 Willingness to adopt a flexible working approach by working unsocial hours,

weekends, or occasional public holidays when required

 Ability to undertake business-related travel in market on an unrestricted basis

 The successful candidate must possess a valid passport

 The successful candidate should not have any business or family ties with

educational agents

Availability and start date:

Immediate, however any notice period for the right candidate will be honored

NOTE

OneStep Global is an equal opportunities employer and is committed to the employment

policies, procedures and practices which do not discriminate on grounds such as

gender, marital status, family status, age, disability, race, religious belief, sexual

orientation.