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Home
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Jobs in chennai
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Galaxy i technologies Inc
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Support Executive

Support Executive

Galaxy i technologies Inc

6 years

0 Lacs

chennai tamil nadu india

Posted:5 days ago| Platform:

Apply

Skills Required

support salesforce management debugging communication flexibility servicenow jira code migration data monitoring zones service javascript xml java agile development timing

Work Mode

On-site

Job Type

Contractual

Job Description

Job Title:

Work Location:

Experience Range:

Primary Skill:

Support Executive

Key Responsibilities

Provide
L2 incident management
using
ITSM tools
like ServiceNow (SNOW).
Troubleshoot and debug SFCC issues
; raise JIRA tickets for L3 teams when code changes are required.
Configure
Experience Cloud site checkout flows
including
Payment Gateway
and
Tax integration
for
B2B Commerce Cloud
.
Perform
migration and data loading activities
using
Data Loader
and
Workbench
.
Support
Vercel PWA L2 work
and
Splunk
monitoring as needed.
Present
daily client reports
effectively in a competitive environment.
Work in
rotational shifts
(morning, afternoon) and on
weekend shifts
(desk support only).
Collaborate effectively in an
onsite-offshore model
and adapt to US time zones when required.

Required Skills & Experience

4–6 years of experience in
SFCC development
and support.
Strong knowledge of
Business Manager
,
Internet
, and
web service concepts
.
Hands-on experience with
JavaScript, XML, HTML5, CSS
.
Solid understanding of
Java/J2EE
technologies.
Exposure to
Agile development methodologies
.
Excellent
communication
,
analytical
, and
problem-solving skills
.

Additional Information

Work Mode:
Onsite – Chennai
Shifts:
Yes (Morning/Afternoon); Weekend desk support required
Client:
US-based (Flexibility in timing is essential)

Contact Information

Email:

Phone:

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