Posted:2 days ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Responsibilities / Role Summary

  • Answer customer queries related to company products and services
  • Process orders, transactions, and service requests efficiently
  • Resolve technical issues and provide troubleshooting support
  • Deliver accurate information about company offerings and policies
  • Handle customer complaints and ensure timely resolution
  • Collect, analyze, and report customer feedback
  • Respond to customer reviews professionally
  • Develop and document knowledge into helpful guides and reports

College Coordination & Operations

  • Manage and support Dental colleges, including monitoring, emailing, and calling
  • Provide complete guidance related to biometric devices and attendance systems
  • Resolve queries related to device issues, attendance discrepancies, and data errors
  • Send monthly attendance reports to all colleges
  • Handle college addition, deletion, and transfer reports
  • Guide colleges on attendance procedures and biometric punching methods
  • Ensure accurate attendance data and timely reporting

Technical & Software Skills

  • Advanced working knowledge of MS Excel (data handling, reports, tracking)
  • Proficient in MS Word (documentation, reports)
  • Experienced with email for professional communication

Job Types: Full-time, Permanent, Contractual / Temporary, Fresher, Internship

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off

Work Location: In person

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