Support Engineer

Required Onsite Support Engineer at following location

Kolkata,

Chennai

Gandhinagar

Gujarat

Position Overview:

We are looking for an experienced Cisco Collaboration and Network Engineer to join our IT team. The ideal candidate will be responsible for implementing, and supporting Cisco collaboration and Network solutions to enhance communication and collaboration across our organization.

Responsibilities:

Unified Communications Configuration and Implementation:

- Configure, and implement Cisco Unified Communications solutions, including Cisco Unified Communications Manager (CUCM), Unity Connection, IM Presence, Gateways and IP Phone.

- Configure and implement switches and routers based on basic networking knowledge.

- Integrate Cisco collaboration tools with existing infrastructure.

- Troubleshoot and resolve issues related to voice and video communications.

- Manage and maintain the health and performance of Cisco collaboration infrastructure. - Monitor system logs and proactively address potential issues.

Qualifications:

1. Education:

- Min 3 Year Diploma in Information Technology, Telecommunications, or a related field.

2. Experience:

- Min 3 Year experience in Cisco Collaboration and network field.

. Technical Skills:

- Proficiency in configuring and troubleshooting Cisco collaboration Solution.

- Hands-on experience with voice gateways, SIP Gateways, SRST Gateways, PSTN Gateways, IP Phone configuration and VOIP protocols.

-Configure and implement switches and routers based on basic networking knowledge.

Communication Skills:

- Excellent communication and interpersonal skills to collaborate with team members and provide user support.

Attributes:

1. Problem-Solving:

- Strong analytical and problem-solving skills to diagnose and resolve complex issues.