8 Cisco Collaboration Jobs

We are hiring for VOIP Network Engineer Role, Role: L1 TAC Engineer: (Telecom Engineer) Location: Chennai – Ambattur Shift: Flexible with Shifts Job Responsibilities: Troubleshoot all Level 1/2/3 calls from the customers. Focus on customer satisfaction. Manage backlog efficiently. Document all communication with customer in the CRM. Notify/Discuss with Sr.TAC/TL on SR's that require assistance. Timely handoff (escalation) of cases to Sr.TAC. Plan and constantly work on upgrading tech and product expertise. Contribute to the knowledge base / create KCS article for all valid solutions. Understand the SLA’s and client requirements on quality of delivery. Update new SRs and status of current SRs...

Sr Consultant Cisco Collaboration Primary Roles & Responsibilities: Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity and Unity Connection, Presence, Contact Center Express, Cisco Webex and Cisco Webex Contact Center. Install and configure voice gateways as part of the Collaboration solutions Install and configure LAN switches and networking components Establish QOS policies Install and configure SIP border solutions (CUBE and other SBCs) Strong understanding of security and privacy controls for voice systems and the ability to design and configure according to the current standards. Troubleshoot integrated technology is...

Black Belt Academy- Collaboration- Content Business Operations Analyst Reporting: Cisco Black Belt Academy The Business Entity: GPRS's Partner Performance and ExperienceGPRS's Partner Performance and Experience is a distributed team with very dedicated individuals located in every region of the world. Our strength is our diversity, we have people with different backgrounds, expertise and experiences, each making valuable contributions in the best possible way.We bring together the power of one Partner Organization to make it easier for our Cisco Field and Partners to sell together to achieve big goals. We focus on new ways for our partners to optimize performance, scale capabilities and impr...

Required Onsite Support Engineer at following location Kolkata, Chennai Gandhinagar Gujarat Position Overview: We are looking for an experienced Cisco Collaboration and Network Engineer to join our IT team. The ideal candidate will be responsible for implementing, and supporting Cisco collaboration and Network solutions to enhance communication and collaboration across our organization. Responsibilities: Unified Communications Configuration and Implementation: - Configure, and implement Cisco Unified Communications solutions, including Cisco Unified Communications Manager (CUCM), Unity Connection, IM Presence, Gateways and IP Phone. - Configure and implement switches and routers based on bas...

Role & responsibilities Lead the design, implementation, and troubleshooting of Webex Calling and Webex CC environments. Provide Level 3 escalation support for complex UC and contact center incidents. Work with Cisco TAC, partners, and internal teams to resolve technical issues. Manage user provisioning, number management, auto attendants, hunt groups, call queues, etc., in Webex Control Hub. Configure and support SIP trunks, local gateways, and dial plans across global sites. Integrate Webex CC with CRMs (e.g., Salesforce, Zendesk), and third-party platforms as needed. Optimize call flows, IVRs, routing strategies, and analyze call reporting/analytics. Implement and maintain monitoring tool...

Senior Collaboration Consultant IMMEDIATE JOINER Job Overview: As a Senior Collaboration Consultant at Konverge Technologies, you will be responsible for delivering high-quality, enterprise-level collaboration solutions that meet our clients business needs. Your role will focus on designing, deploying, and troubleshooting collaboration systems, with an emphasis on WebEx, CUCM, Cisco Telepresence, and other Cisco collaboration technologies. Your experience and expertise in the collaboration space will help shape the success of our clients communication systems. Key Responsibilities: Designing and Implementation/Deployment: Design and implement collaboration solutions for enterprise clients, i...

Network Architect- Collaboration Department: IT Network Architect Title: Location: Gurgaon Regular, Full-Time Status: Travel Across the Globe for Project and Business meetings POSITION SUMMARY: We are seeking an experienced and detail-oriented Collaboration Network Architect to design, document, implement, and support enterprise-level collaboration and communication solutions. The ideal candidate will have a strong background in network and collaboration technologies, and be responsible for producing technical documentation (HLD, LLD, NIP), providing end-to-end deployment and troubleshooting support, and delivering expert consulting services to customers. Key Roles & Responsibilities: • Desi...

Job Overview: We are seeking a skilled and dynamic Cisco Collaboration Engineer with 2-5 years of experience to join our innovative IT team. The ideal candidate will play a pivotal role in designing, implementing, and managing our Cisco Collaboration infrastructure, ensuring seamless communication and collaboration across the organization. The candidate should be well-versed in Cisco's Collaboration portfolio, including CUCM, Webex, Webex Calling, CME, and have familiarity with Microsoft Teams. Key Responsibilities: 1. Unified Communications Management: Design, configure, and manage Cisco Unified Communications Manager (CUCM) for efficient call routing and telephony services. Implement and m...