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Support Engineer III, Partner Experience & Growth

Support Engineer III, Partner Experience & Growth

Amazon

1 - 6 years

5 - 6 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

digital marketing analysts software development report generation administration gst auditing accounting direct tax technical support app marketing leadership accounts finalisation debugging troubleshooting seo taxation finance customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Amazon Marketing Cloud (AMC) is a new secure, privacy-safe, and , investigate, and resolve customer questions and issues using appropriate communication channel including phone, email, and live as well as asynchronous at various levels of complexity and customer impact.
Act as an escalation point for the most complex and in-depth issues that potentially span multiple external and internal organizations. Communicate directly with internal organizations to complete root cause analyses, issue investigation, workarounds and defect resolution. Develop and implement complex repro cases to identify potential software defects, mis-configurations, or issues in customer environments. Use case management tools to manage and prioritize issues based on multiple factors including customer impact. Build & Contribute to training material and documentation for both internal and customer-facing users. Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience. Providing support directly to data analysts who are using Amazon Marketing Cloud. Writing queries, code samples, tutorials, and technical articles for the customer community Working with customers to understand how they are using our services, and providing feedback to development teams Collaborating with internal stakeholders to drive timely customer communication Driving internal projects that improve support-related processes and our customers user experience 1+ years of software development, or 1+ years of technical support experience Experience troubleshooting and debugging technical systems Bachelors degree in computer science or equivalent

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Support Engineer III, Partner Experience & Growth