Support Engineer IAM

Job Description

Job Title: Support Level Engineer (Identity & Access Management) No. of Positions: 6 Location: Noida, Uttar Pradesh Employment Type: Full-time Experience Level: 1–4 years (L1/L2 Support) Reports To: IAM Support Lead / IT Security Manager About Us: DigiTaiken Tech LLP is at the forefront of delivering secure and seamless digital identity and access solutions. We are looking to expand our support team with professionals who have hands-on experience with leading Identity & Access Management (IAM) platforms: 1Kosmos (BlockID) , CyberArk , and OKTA . Join us and be part of a mission to build a secure digital future. Job Summary: The IAM Support Engineer will be responsible for providing Level 1 and Level 2 support for our IAM platforms – primarily 1Kosmos, CyberArk, and OKTA for our prestigious customers. The role involves monitoring system health, responding to user queries and incidents, and performing administrative tasks across these platforms to ensure the integrity and performance of our identity infrastructure. Key Responsibilities: Provide technical support for incidents and service requests related to 1Kosmos (BlockID) , CyberArk , and OKTA platforms. Perform user administration tasks : provisioning, de-provisioning, role assignment, group management, and access reviews. Monitor IAM platforms for performance, health checks, and potential security issues. Troubleshoot and resolve authentication, authorization, SSO, MFA, and password management issues. Create and maintain documentation for standard procedures, FAQs, and incident response playbooks. Work closely with internal IT teams, security teams, and vendors to resolve complex issues. Participate in on-call rotation and ensure prompt resolution of high-priority tickets. Escalate issues to L3 teams or vendors where appropriate, following internal protocols. Stay updated with product updates, patches, and best practices for IAM systems. Technical Skills & Qualifications: Mandatory Experience in one or more of the following IAM platforms : 1Kosmos (BlockID) CyberArk (PAS, PVWA, PSM, CPM, Conjur – as applicable) OKTA (Workforce Identity, Universal Directory, MFA, SSO) Understanding of IAM concepts : Identity Lifecycle Management, RBAC, least privilege, MFA, SSO, and federation protocols (SAML, OAuth, OIDC). Familiarity with Active Directory/LDAP , Windows & Linux environments. Hands-on with ticketing systems (e.g., ServiceNow, JIRA) and ITIL-based service management. Scripting knowledge (PowerShell, Bash, or Python) is a plus. Cybersecurity certifications (such as CompTIA Security+, OKTA Certified Professional, or CyberArk Trustee) are advantageous. Preferred Attributes: Strong problem-solving and communication skills. Ability to work in shifts or rotational schedules . Passion for cybersecurity and interest in advancing within the IAM domain. Fast learner with a proactive attitude and customer-first mindset . What We Offer: A collaborative work culture. Opportunity to work with cutting-edge IAM platforms and our tier1 customers. Career growth in a high-demand domain. Competitive compensation and benefits. To Apply: Send your resume to hr@digitaiken.com with subject line: “IAM Support Engineer – [Your Name]” Show more Show less