Support Engineer I

Overview

Job Title: Support Engineer ILocation: ChennaiDuration: 3 MonthsJob Type: ContractWork Type: Onsite

The Key Responsibilities:

• Provide basic technical support to the Client's Corporate employees worldwide.
• Research, resolve, and respond to inquiries received via web chat, telephone calls,email, ticketing system, all in a timely manner, in accordance with organizational standards.
• Diagnose and troubleshoot end user computing problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following upto ensure the problem has been resolved.
• Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely.
• Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.
• Follow all standard operating procedures (SOP) through the effective use of knowledge management.
• Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.
• Assist with activities to triage and escalate any system or network outage to reduce downtime.
• Assist with remote assistance in Teleconferencing systems and AV presentation equipment.
• Adherence to shift schedules and timeliness are key requirements
• Willingness to work flexible shifts and scheduling, weekends, and holidays
  

Leadership Principles

• Ownership, Bias for action, and Deliver Results.
  

Mandatory Requirements

• 2+ years of experience supporting Windows, Mac and/or Linux Operating systems in a corporate setting
• Experience in Windows, Mac OS environments, AV
• Strong verbal skills proven ability to communicate with technical and non-technical staff
  

Desired Dkills

• Microsoft MCSE, MCITP Systems Administrator (Active Directory)
  

TekWissen® Group is an equal opportunity employer supporting workforce diversity.