Support Engineer I

Job Description

Overview : TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers. Job Title: Support Engineer I Location: Gurugram Duration: 12 Months Job Type: Contract Work Type: Onsite Job Description : Key job responsibilities Having 3+ Years of experience Provide support activities for these services and regularly work with development teams to establish and improve service support Operate with guidance from management and aggressively drive issues to resolution Understand the business logic and architecture of supported services to regularly resolve undocumented trouble tickets Be able to read and understand complex application code and make approved code fixes to resolve support issues Provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities Regularly contribute to the creation and improvement of all support documentation Perform code builds and deployments communicating status regularly before, during, and after each deployment Create and interpret metrics that measure support success and service performance Help develop and refine operational policies and procedures used by teams and internal customers Participate fully and constructively in the planning of teams work Have the ability to write simple and efficient tools to improve operational efficiency Learn to contribute to design and development of support tools using software engineering best practices Mandatory Requirements: AWS Tech Stack working experirence in Java Good to have - Typescript Education or certification Requirements: Bachelor’s degree TekWissen® Group is an equal opportunity employer supporting workforce diversity.