Support Engineer I

As a Desktop Support Consultant at Tower Research Capital, you will be responsible for identifying, prioritizing, resolving, and triaging incidents and requests related to desktop support. Your role will involve working on tickets, installing, troubleshooting, and supporting Windows desktops, Linux desktops, and MacOS laptops. Additionally, you will be supporting, installing, and troubleshooting meeting room AV hardware, with knowledge of Logitech AV hardware being a plus. Your responsibilities will also include creating new user accounts and groups, repairing and upgrading hardware such as desktops, laptops, printers, and scanners, installing, configuring, and supporting phones, supporting e-mail administration, and managing information on Tower's internal Documentation hub residing on Confluence pages. The ideal candidate for this position will have a total experience of 4 - 6 years, solid knowledge of PC hardware and computer internals, desktop support knowledge, and proficiency in Audio Video hardware. You should possess the ability to analyze, troubleshoot, and resolve hardware failures, along with a passion for technology. Strong organizational skills, meticulous attention to detail, and the ability to balance and prioritize multiple assignments in a fast-paced environment are essential. Furthermore, you should be able to work well as part of a team that supports production, back-office computing, and end-user support functions. Proficiency in reading and interpreting English-language technical documents, business-level English speaking skills, and the indefinite right to work in India are required qualifications. Knowledge of JIRA and Confluence is preferred, along with a working knowledge of Linux and an educational background in IT. Tower Research Capital offers a stimulating and results-oriented environment where highly intelligent and motivated colleagues inspire each other to reach their greatest potential. The firm provides competitive salary and discretionary bonuses, 5 weeks of paid vacation per year, international medical insurance, lunch and snacks on a daily basis, free events and workshops, and a donation matching program. Join Tower Research Capital, an equal opportunity employer, and be part of a leading quantitative trading firm committed to innovation and providing unmatched functionality, scalability, and performance in electronic trading infrastructure.,