Support Engineer I

As a Desktop Support Consultant at Tower Research Capital, your role will involve: - Identifying, prioritizing, resolving, and triaging incidents and requests. - Working on tickets related to Desktop support. - Installing, troubleshooting, and supporting Windows desktop, Linux desktops, and MacOS laptops. - Supporting, installing, and troubleshooting meeting room AV hardware, with knowledge of Logitech AV hardware being a plus. - Creating new user accounts, Groups, etc. - Repairing and upgrading hardware including desktops, laptops, printers, and scanners. - Installing, configuring, and supporting phones. - Supporting e-mail administration. - Managing and maintaining information on Tower's internal Documentation hub residing on Confluence pages. The ideal candidate for this position should have: - Total experience of 4 - 6 years. - Solid knowledge of PC hardware and computer internals. - Desktop support knowledge. - Proficiency with Audio Video hardware. - The ability to analyze, troubleshoot, and resolve hardware failures. - A passion for technology. - Strong organizational skills and meticulous attention to detail. - The ability to balance and prioritize multiple assignments in a fast-paced environment. - The ability to work well as part of a team that supports production, back-office computing, and end-user support functions. - Ability to read and interpret English-language technical documents. - Ability to speak business-level English. - The indefinite right to work in India. - Knowledge of JIRA and Confluence (preferred). - A working knowledge of Linux (preferred). - An educational background in IT (preferred). At Tower Research Capital, you will find a stimulating, results-oriented environment where highly intelligent and motivated colleagues inspire each other to reach their greatest potential. Tower Research Capital offers competitive benefits including: - Competitive salary and discretionary bonuses. - 5 weeks of paid vacation per year. - International medical insurance. - Daily lunch and snacks. - Free events and workshops. - Donation matching program. Join Tower Research Capital, an equal opportunity employer, and be part of a leading quantitative trading firm that values quality of life and professional growth.,