3 Av Hardware Jobs

As a Desktop Support Consultant at Tower Research Capital, you will be responsible for identifying, prioritizing, resolving, and triaging incidents and requests related to desktop support. Your role will involve working on tickets, installing, troubleshooting, and supporting Windows desktops, Linux desktops, and MacOS laptops. Additionally, you will be supporting, installing, and troubleshooting meeting room AV hardware, with knowledge of Logitech AV hardware being a plus. Your responsibilities will also include creating new user accounts and groups, repairing and upgrading hardware such as desktops, laptops, printers, and scanners, installing, configuring, and supporting phones, supporting e-mail administration, and managing information on Tower's internal Documentation hub residing on Confluence pages. The ideal candidate for this position will have a total experience of 4 - 6 years, solid knowledge of PC hardware and computer internals, desktop support knowledge, and proficiency in Audio Video hardware. You should possess the ability to analyze, troubleshoot, and resolve hardware failures, along with a passion for technology. Strong organizational skills, meticulous attention to detail, and the ability to balance and prioritize multiple assignments in a fast-paced environment are essential. Furthermore, you should be able to work well as part of a team that supports production, back-office computing, and end-user support functions. Proficiency in reading and interpreting English-language technical documents, business-level English speaking skills, and the indefinite right to work in India are required qualifications. Knowledge of JIRA and Confluence is preferred, along with a working knowledge of Linux and an educational background in IT. Tower Research Capital offers a stimulating and results-oriented environment where highly intelligent and motivated colleagues inspire each other to reach their greatest potential. The firm provides competitive salary and discretionary bonuses, 5 weeks of paid vacation per year, international medical insurance, lunch and snacks on a daily basis, free events and workshops, and a donation matching program. Join Tower Research Capital, an equal opportunity employer, and be part of a leading quantitative trading firm committed to innovation and providing unmatched functionality, scalability, and performance in electronic trading infrastructure.,

Summary As the Service Manager - Service Desk, you will act as the key technical contact for all Service Desk escalations and support delivery. You will be aligned with the clients Technology Infrastructure team - bringing values of excellence, accountability, and service-first thinking to the forefront. Key Responsibilities Serve as the subject matter expert and escalation point for all remote IT support activities involving Network, Audio-Visual (AV), Print services, and Telephony infrastructure. Manage the lifecycle of service requests within SLA parameters, including documentation, tracking, escalation, and status updates. Provide Tier 2 escalation support for Remote Building Technology issues. Troubleshoot and resolve network issues (e.g. VLAN, SSID, IP allocation), AV hardware/software, and enterprise print systems like Everyone Print. Collaborate closely with internal and external support teams to escalate issues as required, ensuring resolution within OLA/SLA timelines. Support onboarding and integration of vendor teams to ensure a seamless support experience for end users. Contribute to client-aligned IT projects and ensure successful execution as per scope and training. Create, update, and maintain knowledge base articles, SOPs, and process documentation. Who Were Looking For Minimum of 3 years' experience in Service Desk or IT support leadership or equivalent, ideally in a global/multi-location environment. Bachelor&aposs degree in information technology, Computer Science, or related field. Strong interpersonal, communication, and stakeholder management skills. Comfortable working in dynamic, evolving environments with a proactive and analytical mindset. Knowledge of ITIL processes and a commitment to high-quality service delivery. Flexibility to work outside regular hours during planned maintenance, outages, or escalated incidents including weekends and holidays. Preferred Experience and Certifications Hands-on experience with network technologies and wireless vendors such as Cisco, Ruckus, or Mist. Familiarity with network monitoring tools like Zabbix, SolarWinds, or LogicMonitor. Exposure to automation tools and scripting is a plus. Certifications preferred: JunOS, Cisco IOS, or Ruckus product proficiency ITIL Foundation v3 or v4 Valid Network Fundamentals certificate Working knowledge of Salesforce and Jira Show more Show less

The Senior L2 Engineer AV & VC Support will manage, troubleshoot, and maintain Audio-Visual (AV) and Video Conferencing (VC) systems across enterprise environments. You will be responsible for providing Level 2 (L2) support for AV & VC setups in meeting rooms, auditoriums, and collaboration spaces. Your expertise in AV hardware, software integration, network configurations, and resolving AV/VC-related issues will be crucial in ensuring the seamless operation of meeting rooms, collaboration spaces, and digital signage systems. You will handle escalations from L1 engineers, collaborate with clients, and troubleshoot issues related to AV/VC infrastructure such as displays, projectors, audio systems, microphones, and VC units like Logitech, Poly, Cisco, Extron, Crestron, etc. Additionally, you will support AV automation, room scheduling systems, and digital signage solutions, and perform firmware upgrades, configuration changes, and system optimizations for AV devices. In terms of Video Conferencing & Collaboration Tools, you will be responsible for ensuring the smooth operation of platforms like Zoom, Microsoft Teams, Google Meet, and Webex. This includes troubleshooting camera tracking, microphone audio quality, and video feed synchronization issues, as well as configuring VC codecs, network settings, and room automation controls. You will also support hybrid meeting setups, including BYOD and soft codec integration. Your role will also involve working with IT teams to configure AV-over-IP, VLANs, QoS, and firewall rules for AV/VC traffic. It will be essential to ensure low-latency streaming, multicast configurations, and network security compliance. You will troubleshoot cloud-based conferencing bridges and integrate them with corporate IT infrastructure. As a Senior L2 Engineer, you will manage incident escalations, perform root cause analysis (RCA), and implement preventive measures. You will maintain AV asset inventory, technical documentation, system diagrams, and troubleshooting guides. Additionally, you will track service requests, escalate to vendors when necessary, and document firmware updates, maintenance schedules, and system health reports. Collaboration and leadership will be key aspects of your role. You will act as a mentor for L1 engineers and junior AV technicians, collaborate with cross-functional teams such as IT, facilities, project managers, and vendors, and participate in new AV project deployments, system upgrades, and proof-of-concept (POC) testing. The ideal candidate should have 5+ years of experience in AV/VC system integration, support, and troubleshooting, hands-on experience in enterprise AV environments, and large-scale deployments. Strong problem-solving, communication, and client-handling abilities are essential, along with the ability to work independently and collaborate effectively across teams. Time management and multitasking skills will be required to efficiently handle multiple escalations. A Bachelor's degree in Electronics, IT, AV Engineering, or a related field (or equivalent experience) is preferred. Certifications such as CTS, CTS-D, CTS-I, Crestron, Extron, QSC, or relevant AV industry certifications are a plus. This is a full-time position that involves on-site support at corporate offices and client locations, with remote troubleshooting as needed. The benefits include cell phone reimbursement, paid time off, and a day shift schedule from Monday to Friday with weekend availability required for work.,