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Arting Digital
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Support Engineer - HCL Commerce

Support Engineer - HCL Commerce

Arting Digital

5 - 8 years

7 - 10 Lacs

noida

Posted:-1 days ago| Platform:

Apply

Skills Required

it services web technologies jsp analytical debugging commerce log analysis jira troubleshooting technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

[{"Salary":null , "Remote_Job":false , "Posting_Title":"Support Engineer HCL Commerce" , "Is_Locked":false , "City":"Noida" , "Industry":"IT Services","Job_Description":"

Posting title: Support Engineer HCL Commerce

Experience: 5-8 Years

Location: Chennai/ Bangalore/ Pune/ Hyderabad/ Noida

Work mode: WFO

Primary skills: Basic HCL Commerce, Java & web technologies, log analysis & debugging, ServiceNow/Jira, good communication & problem solving

Qualification: Any Technical Degree

Roles & Responsibilities-

Provide technical support and troubleshooting for HCL Commerce applications.

Perform log analysis, debugging, and issue resolution.

Collaborate with development and infrastructure teams to ensure smooth operations.

Manage and track incidents through ServiceNow / Jira or equivalent tools.

Document issues, solutions, and preventive measures to improve support processes.

Ensure timely communication and resolution of client-reported problems.

Required Skills & Experience

58 years of experience in HCL Commerce support or similar environments.

Strong knowledge of Java, JSP, and web technologies.

Experience in application log analysis and debugging.

Familiarity with ServiceNow, Jira, or other ticketing tools.

Strong communication, analytical thinking, and problem-solving abilities.

Ability to work in a work-from-office (WFO) environment across multiple locations.

","Job_Type":"Full time" , "Job_Opening_Name":"Support Engineer HCL Commerce","State":"Uttar Pradesh" , "Country":"India" , "Zip_Code":"201301" , "id":"107457000050342093" , "Publish":true , "Date_Opened":"2025-09-20" , "Keep_on_Career_Site":false}]

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Support Engineer - HCL Commerce