Support Engineer - HCL Commerce

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Roles & Responsibilities

• Provide technical support and troubleshooting for HCL Commerce applications.
• Perform log analysis, debugging, and issue resolution.
• Collaborate with development and infrastructure teams to ensure smooth operations.
• Manage and track incidents through ServiceNow / Jira or equivalent tools.
• Document issues, solutions, and preventive measures to improve support processes.
• Ensure timely communication and resolution of client-reported problems.
  

Required Skills & Experience

• 5 - 8 years of experience in HCL Commerce support or similar environments.
• Strong knowledge of Java, JSP, and web technologies.
• Experience in application log analysis and debugging.
• Familiarity with ServiceNow, Jira, or other ticketing tools.
• Strong communication, analytical thinking, and problem-solving abilities.
• Ability to work in a work-from-office (WFO) environment across multiple locations.