Support Engineer

Job Title:

Office Location:

Experience Required:

Key Skills:

Job Summary:

products work well, and boost customer satisfaction. The candidate should have strong analytical skills, be capable

of diagnosing code issues, and suggest effective alternatives.

● Provide effecƟve customer service by leveraging in-depth knowledge of company products.

● Collaborate with cross-functional teams to surpass customer service expectations, ensuring timely communication

with customers regarding the status and resolution progress.

● Troubleshoot installaƟon and tesƟng issues across various programming languages and build environments.

● Provide technical skills and best pracƟces to customers and the support team, promoƟng a mindset of conƟnuous

improvement.

● Develop and maintain an extensive knowledge base of known issues, workarounds, and soluƟons to enhance the

efficiency of issue resolution.

● Collect customer feedback on features, bugs and other areas of importance and deliver this informaƟon to our

Product team.

Required Experience

● Minimum of 8 years of development experience in a customer facing role with a soŌware company.

● Fluency in wriƩen and spoken English.

● Flexibility working EU or US Ɵme zone.

Required Technical Skills

● Strong knowledge of MicrosoŌ Windows operaƟng systems (client and server).

● Strong knowledge of development technologies: .NET and C#.

● Strong knowledge of WPF and WinForms.

● Strong knowledge of IntegraƟons such as Azure DevOps.

● Experienced with scripƟng languages and network protocols.

● Knowledge with Test AutomaƟon, Mobile (Android) and Web Development tesƟng methods.

● Basic understanding of C++/QT.

● Basic understanding of databases.

● Proficient in using JIRA for issue tracking.

Required Soft Skills

● Hands-on experience with remote troubleshooting methods.

● Strong wriƩen, verbal and presentaƟon skills.

● Strong problem solving and analytical skills.

● Capability to work independently and collaboraƟvely within a team.

● Ability to mulƟ-task across multiple products within different technology platforms.

Nice to have

● Knowledge of WebDriver technologies (Eg. Selenium).

● Knowledge of Linux operating systems (client and server).

● Basic understanding of Java.

● Basic understanding of JavaScript.

● Eager to learn new technologies.