Job description Why were hiring: GroupM is the world s largest media investment company and a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for a Support Analyst to join the Global Investment Systems, an integral part of WPP IT. In this role, you will be responsible for providing day-to-day operational and application support to ensure our investment data warehouse solutions, bespoke applications, reporting and visualisation dashboards meet the agreed service level with the business. This role is based in Chennai office of GEC (Global Engineering Centre) supporting different regions globally. At GroupM, our people are our strength, which is why fostering a culture of diversity and inclusion is important to us Reporting of the role This role reports to the Programme Director, Data Platforms, Global Investment Systems, Global Technology What youll be doing: Being the proxy to business and working in the technology group, you get to play an influencing role on how technology solutions can, not only meet the business needs but also shape the way business operates. You get to work on various types of data solutions built upon the latest Microsoft Azure Cloud Technology Stack. Worldwide exposure as you get to work closely with the extended GroupM Technology team at the regional and global level.
Why we're hiring: At WPP, technology is at the heart of everything we do, and it is WPP IT's mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP's petabytes of data. In this role you will be a member of the Workday Services team deploying, supporting and enhancing our existing Workday deployment, this role and team will grow as we further deploy and expand our Workday FINS coverage geographically and capability. Reporting to the Workday FINS Product Manager this role is responsible for providing senior levels of technical and process expertise across Workday FINs. Working hand in hand with the wider Workday Services and Program team you will build relationships with our process owners, Shared Service Centre, and stakeholders as a source of expertise and support in Workday FINs and integrated applications. The new Workday Services team deploys and provides post go-live support and enhancement of the Workday solution that replaces some of our core technology and influences our ways of working for many of our colleagues at WPP. This flagship programme will see Workday deployed across our global landscape to address the technology needs of Finance, Projects, and our People function so essentially it touches all of our employees to some degree. The key to this programme is that technology is an enabler for change, it's at the heart of what we do, but it's not all of what we do. The people aspects of this programme are vital to its success. This role will help deliver that success on an ongoing basis for many years to come. What you'll be doing: Support ongoing and future deployments of Workday FINS as part of a program team Provide mentoring and support to FINS team members as our senior FINS Consultant Solution and oversee deployment of Enhancements to our existing FINS deployments Diagnose and resolve assigned tickets for Workday FINs and integrated applications Investigate any functionality being released/introduced and collaborating with other functional Workday resources Maintain expertise on new functionality/features/capabilities in Workday and wider industry/FINs/technology trends Accountable for maintaining up-to-date process documentation Expert in the art of the possible with Workday and providing creative solutions Safeguard global design standards and principles against competing requests for change Solution and Develop Enhancements as assigned Act as SME for Workday FINS Module Train other members of the team on Workday FINS and associated processes What you'll need: Workday FINS experience in a complex organization and ability to manage workload and prioritize effectively to meet customer expectations Ability to accurately collect information to understand and assess the clients needs Excellent finance/accounting knowledge in a global business and ability to communicate with finance colleagues Understanding of Shared Services operating models Strong ability to inspire and engage with a diverse team and create an inclusive culture across geographical boundaries Develop trusted relationships with key stakeholders in WPP IT and across the wider WPP business Strong technical knowledge of integrations is a plus Creative solutioning and strong problem-solving skills Excellent interpersonal and communication skills both with technical and non-technical audiences Who you are: You're open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working. You're optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people We promote a culture of people that do extraordinary work. Scale and opportunity We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge
Why we're hiring: To manage the Cloud, on-prem Directory Services, design, development, deployment, integrations and where applicable migrations to the target IDAM platform, with the objective of maximising security, organisational collaboration and lifecycle automation whilst delivering a first class end user experience to employees, partners and clients across the WPP global group. What you'll be doing: Sets the vision for on-prem Directory Services, IDaaS aligned to the defined IDAM strategy. Liaison with directory engineering teams as required to define requirements, build capability and migrate from legacy identity systems. Global Active Directory product management and prioritisation of backlog. Aid definition and implementation of a rigorous global JML process to ensure robust and timely access management. Standardisation of configuration across all deployments, aligned to best practice. Participate in and provide assistance to teams to drive migration from legacy on-prem directory services, as required. To work with the Information Security teams to maximise the security of policies and solutions and provide support for any ongoing remediations or investigations. Global product lifecycle management, aligned to the Architecture roadmap informed by product, user and data insights where available. Drive the maximum possible level of automation and instrumentation of the development lifecycle for OKTA products and align to SRE principles. Liaise with other Product Manager counterparts in other areas to ideate and co-ordinate common process and standards. Drive adoption of secure by design, DevOps engineering and agile practices as defined by Platforms and Transformation CoPs. Liaise with engineering communities to optimise ways of working with this product. Support innovation and horizon scanning for strategic and emerging technologies. What you'll need: Product management Collaboration skills Expert level knowledge of AD/LDAP, AAD, AADC, Adaxes, SCCM, Citrix, Okta, Group Policy, MIM Experience of working in global, highly complex environments Problem and Service Management Working with Third Party suppliers Who you are: You're open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working. You're optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people We promote a culture of people that do extraordinary work. Scale and opportunity We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge
What youll be doing: Participate in all phases of the Workday HCM implementation lifecycle, from planning and design to testing, deployment, and support. Collaborate with business stakeholders to gather and document requirements related to HCM processes. Create and maintain accurate documentation of Workday HCM configurations and processes. Develop and support delivery of training materials and user training sessions on Workday HCM. Support in the creation of business process documentation such as workflows and standard operating procedures Work across the project team and with stakeholders to identify process enhancements and requirements to support stakeholders in adopting Workday Follow project methodologies and best practices. Work effectively within a large programme team and contribute to a positive team environment. Proactively identify and mitigate risks related to Workday HCM implementation. What youll need: Good understanding of Workday functionalities within HCM modules is preferred but not required. Experience in HR operations and Workday HCM is strongly preferred. Strong analytical, problem-solving, and process mapping skills Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Workday HCM certification is highly preferred. Experience with other HCM systems. Project, Process and/or Change management certification. Working Conditions: Standard office environment or remote work. May require occasional travel. Compensation and Benefits: Competitive salary and benefits package.
Why we're hiring: To manage the Cloud, on-prem Directory Services, design, development, deployment, integrations and where applicable migrations to the target IDAM platform, with the objective of maximising security, organisational collaboration and lifecycle automation whilst delivering a first class end user experience to employees, partners and clients across the WPP global group. What you'll be doing: Sets the vision for on-prem Directory Services, IDaaS aligned to the defined IDAM strategy. Liaison with directory engineering teams as required to define requirements, build capability and migrate from legacy identity systems. Global Active Directory product management and prioritisation of backlog. Aid definition and implementation of a rigorous global JML process to ensure robust and timely access management. Standardisation of configuration across all deployments, aligned to best practice. Participate in and provide assistance to teams to drive migration from legacy on-prem directory services, as required. To work with the Information Security teams to maximise the security of policies and solutions and provide support for any ongoing remediations or investigations. Global product lifecycle management, aligned to the Architecture roadmap informed by product, user and data insights where available. Drive the maximum possible level of automation and instrumentation of the development lifecycle for OKTA products and align to SRE principles. Liaise with other Product Manager counterparts in other areas to ideate and co-ordinate common process and standards. Drive adoption of secure by design, DevOps engineering and agile practices as defined by Platforms and Transformation CoPs. Liaise with engineering communities to optimise ways of working with this product. Support innovation and horizon scanning for strategic and emerging technologies. What you'll need: Product management Collaboration skills Expert level knowledge of AD/LDAP, AAD, AADC, Adaxes, SCCM, Citrix, Okta, Group Policy, MIM Experience of working in global, highly complex environments Problem and Service Management Working with Third Party suppliers Who you are: You're open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working. You're optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people We promote a culture of people that do extraordinary work. Scale and opportunity We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge
Why we're hiring: To support and manage the OKTA platform, in deployment, integrations and where required, migrations to IDAM platforms. To maximise security, organisational collaboration and lifecycle automation whilst delivering a first-class end user experience to employees, partners, and clients across the WPP global group. You will support the business effectively and securely while innovating the Okta environment. What you'll be doing: Be part of a new in-house OKTA technical team providing support for a complex platform and a large, diverse user base Liaison with internal OpCo's and external customers from a support perspective delivering a first-class service experience Ensure that audit standards are adhered to in regard to attestations and management of identities and service accounts Assist in reporting on all aspects of the OKTA environments for security and audit requirements To support the implementation of strategic IDAM objectives in conjunction with the IDAM Architects To provide technical 2nd Line support to a wide user base To provide support to application integrations into the OKTA service for the purpose of authentication and authorisation Set Up Org2org and SCIM Configuration In OKTA To manage designated technical team members To participate in the IDAM Change Management process To maintain CMDB & Service Catalogue & technical documentation relating to IDAM configuration items What you'll need: Certified to Okta Administrator level or equivalent in another Identity product. A good understanding of IDAM solutions, in particular: Okta, Azure AD, Active Directory, G-Suite, AWS An understanding of SSO implementations including SAML/OpenID integrations A minimum of 3 years technical experience in IDAM support & implementations Experience with conditional access controls on access management solutions (e.g., Azure AD, Okta) Product management & support Collaboration skills Knowledge of AD/LDAP, AAD, AADC, SCCM, Citrix, Okta, Group Policy Experience of working in global, complex environments Take ownership of service incidents, ensuring timely resolution and effective communication with stakeholders Who you are: You're open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working. You're optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people We promote a culture of people that do extraordinary work. Scale and opportunity We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge
Provide strategic and technical leadership for the integration implementation, configuration, and optimization of all Workday Payroll and non-payroll integrations, ensuring alignment with WPP s business objectives for all Workday HCM releases. Lead integration discovery sessions to identify system integration requirements for all HCM releases. Oversee the integration of Workday with other enterprise systems in all releases, ensuring seamless data flow and process automation. Lead integration workshops to meet specific business requirements, using advanced tools like Workday Studio, Middleware, and Workday Extend/Prism. Coordinate with team across various departments, ensuring agile sprints are delivered on time, within scope, and budget. Provide advanced technical support for Workday-related issues, troubleshooting complex problems, and ensuring timely resolution. manage a team of Workday technical specialists, fostering a collaborative and diligent work environment. Stay current with Workday updates and new features, driving continuous improvement and innovation within WPP s Workday environment. Provide weekly status updates to leadership and manage the integration development plan as well as the RAID. Support project managers with integration deliverables
Support and development of Finance and PSA reports in Workday Provide day to day support including monitoring and addressing service requests Support business and SSC colleagues during key financial activities such as month-end close and accounting system data loads Working with business partners to gather requirements for enhancements to existing reports and delivery of new reports as approved Support colleagues to build reporting self service capabilities where appropriate Safeguard global standards and principles against competing requests and priorities Training and onboarding of future Reporting team members in Mexico City Champion recommendations for continuous improvement in our reports and rationalization of reports while maintaining a source of data that our business partners can trust What youll need: 4+ years of experience with Workday Financials with background in Finance preferred Proficiency in Accounting related processes Report Writer proficient in building and maintaining Advanced, Composite and Matrix Reports in Workday, particularly for financial applications Proficient in building and support Workday dashbaords including Discovery Boards Strong working knowledge of Workday Financials, Report Writing, Business Process Administration and general system configuration Knowledge of how to assist in the review, testing, and implementation of software updates and enhancements. Experience in the following Workday functional areas: Core Financials, Planning, Banking Settlement, Business Assets, Budgets, Cash Management, Expenses, Payroll, Customer Accounts, Supplier Accounts, Financial Accounting, Professional Services Automation Excellent data analysis skills, Excel, and PowerPoint presentation skills Superior communication skills and the ability to collaborate with all levels of an organization Ability to interact in a consultative way with stakeholders in order to identify opportunities, triage issues, and develop solutions Creative problem solver and strategic thinker - able to look for opportunities in existing systems and procedures with consideration of underlying factors and develop elegant solutions to address business needs Self-starter with ability to work in a fast-paced environment, handling multiple requests at once, while delivering accurate and timely results. Workday Pro Certification in Reporting, Financials, or relevant functional area would be beneficial
What youll be doing: Analysis Implementation Design, develop and maintain business solutions for the media applications using C# and Angular technologies. Work with the team throughout the implementation process of new requirements, through to delivery. Advise on best practices, create support guide documents. Help Project teams define, build/configure and enhance the platform to high standards. Develop a thorough understanding of user demands, usability, and functional issues Become an expert end user of the applications within the programme. Develop in-depth and comprehensive knowledge of the functionality available, championing the platform. Testing Documentation Actively participate in the evaluation and testing of new releases. Provide support for new releases. What youll need: Experience: 3+ years of experience in fullstack application development. Backend: Extensive experience with C# and .NET frameworks, specializing in developing microservices using message queues (such as RabbitMQ, Azure Message Bus, etc.). Frontend: Proficiency in Angular, NgRx, RxJs, and experience with microfrontend architecture. Containerization: Hands-on experience with Docker and Kubernetes for containerization. Cloud Services: Experience in working with Azure cloud technologies, including app services, functions, service bus, and application insights. Database: In-depth knowledge of MS SQL, including database design, optimization, and management. Unit Testing: Experience with unit testing frameworks and tools (e.g., xUnit, NUnit, Jasmine, Karma). DevOps: Familiarity with CI/CD pipelines, version control systems (Git), and automated testing. Agile Methodologies: Experience working in Agile/Scrum environments. Communication: Excellent verbal and written communication skills. Problem Solving: Strong analytical and problem-solving skills. Team Player: Ability to work collaboratively in a team environment and independently when required. Who you are: Youre open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working. Youre optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. Youre extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What well give you: Passionate, inspired people - We promote a culture of people that do extraordinary work. Scale and opportunity - We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work - Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge
What youll be doing: Developing standalone and integrated solutions employing cloud technologies. Identify opportunities for reuse and standardization so that solution can be built and maintained as efficiently as possible. Working with a small team delivering cloud-based solutions to a variety of stakeholder and business units. Analysing business requirements to design and implement the required technical solution. Identify the most efficient way to implement the required technical solution. Identify areas for code and process improvements. Working with the team to design solutions and working practices. Identify new technologies that will enhance the capability of the team and the organisation. Work closely with engineering and QA resources to support ongoing development. Support Product Owner Technical Lead as key advisor by identifying system efficiencies and functionality enhancements that should be considered. What youll need: Education: Combination of education/experience that would enable incumbent to meet essential duties and required competencies. Personality and Working Practice: Team player, with good communication skills, analytical thinking, attention to detail and the ability to think about the big picture. Essential Experience and Knowledge: 5+ years software development using C#, .NET and .NET Web API. 2+ years of cloud-native application development and continuous delivery patterns (Azure). Using SQL technologies Understanding of Message Based Architectures API design and development and documentation (REST, OpenAPI, GraphQL) Establish authentication and authorization methods and technologies Experience working in an Agile environment (Scrum/Kanban) Experience with established design patterns and design principles Experience with writing automated tests (Unit, Component, Integration and/or E2E tests should be familiar) Desirable Experience and Knowledge: API Integrations (M365 JS API / SharePoint / Graph API) Blazor Entity Framework Testing should be an established way of work for you. Languages: very good English skills, any other language is a plus Who you are: Youre open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. Youre optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. Youre extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What well give you: Passionate, inspired people - We aim to create a culture in which people can do extraordinary work. Scale and opportunity - We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work - Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge
What youll be doing: Participate in all phases of the Workday HCM implementation lifecycle, from planning and design to testing, deployment, and support. Collaborate with business stakeholders to gather and document requirements related to HCM processes. Create and maintain accurate documentation of Workday HCM configurations and processes. Develop and support delivery of training materials and user training sessions on Workday HCM. Support in the creation of business process documentation such as workflows and standard operating procedures Work across the project team and with stakeholders to identify process enhancements and requirements to support stakeholders in adopting Workday Follow project methodologies and best practices. Work effectively within a large programme team and contribute to a positive team environment. Proactively identify and mitigate risks related to Workday HCM implementation. What youll need: Good understanding of Workday functionalities within HCM modules is preferred but not required. Experience in HR operations and Workday HCM is strongly preferred. Strong analytical, problem-solving, and process mapping skills Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Workday HCM certification is highly preferred. Experience with other HCM systems. Project, Process and/or Change management certification. Working Conditions: Standard office environment or remote work. May require occasional travel. Compensation and Benefits: Competitive salary and benefits package.
Lead the development, implementation, and ongoing management of the Foundation Data Management process in alignment with ITIL best practices. Ensure that all Foundation Data Management processes, policies, and procedures are clearly defined, documented, and adhered to across the organization. Manage and maintain the Foundation Data tables within ServiceNow, ensuring the data therein accurately reflects the current WPP environment. Act as the primary point of contact for Foundation Data Management, collaborating with internal IT teams, external partners, and suppliers to ensure alignment and integration with other IT Service Management (ITSM) processes. Foster strong relationships with stakeholders across the organization to drive the adoption of Foundation Data Management processes. Coordinate with service owners, technology teams and other key stakeholders to ensure that CIs are accurately aligned to Foundation Data elements as required. Ensure the accuracy and completeness of the Foundation Data tables by regularly auditing and validating Foundation Data. Develop and implement data quality metrics and reporting tools to monitor the health of the Foundation Data and identify areas for improvement. Provide regular reports and dashboards to senior management on the status of Foundation Data Management activities and its impact on the accuracy of the CMDB. Evaluate and recommend tools and technologies that support the management of Foundation Data and align with existing processes. Drive the automation of Foundation Data Management tasks to improve efficiency and reduce manual effort. Ensure that Foundation Data Management tools are integrated with other ITSM tools and processes. Build, lead, and mentor a team of Foundation Data Analysts and specialists, ensuring they have the skills and knowledge necessary to perform their roles effectively. Provide ongoing training and development opportunities to team members to enhance their expertise in Foundation Data. Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of the Configuration Management process. Stay up to date with industry trends and best practices in ServiceNow Foundation Data Management, Master Data Management and ITSM and incorporate them into the organization s practices. What youll need: Minimum of 5 years experience in Data Management or related discipline within a large global organisation Proven experience of managing data structures and tools in a multi-vendor environment Proven experience within ServiceNow, ideally including CSDM implementation experience Analytical mindset with strong problem-solving skills and attention to detail Strong understanding of data structures, sources, organization, storage and workflow Highly motivated, flexible team player with the ability to deliver in a timely and professional manner Strong verbal and written communication skills with ability to share insights with stakeholders in the most appropriate format for the audience Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced, global environment Advocate for driving efficiencies, stabilization and continuous improvement ITIL / ITSM knowledge / experience / certifications an advantage. Who you are: Youre open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. Youre optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. Youre extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
Why we're hiring: To support and manage the OKTA platform, in deployment, integrations and where required, migrations to IDAM platforms. To maximise security, organisational collaboration and lifecycle automation whilst delivering a first-class end user experience to employees, partners, and clients across the WPP global group. You will support the business effectively and securely while innovating the Okta environment. What you'll be doing: Be part of a new in-house OKTA technical team providing support for a complex platform and a large, diverse user base Liaison with internal OpCo's and external customers from a support perspective delivering a first-class service experience Ensure that audit standards are adhered to in regard to attestations and management of identities and service accounts Assist in reporting on all aspects of the OKTA environments for security and audit requirements To support the implementation of strategic IDAM objectives in conjunction with the IDAM Architects To provide technical 2nd Line support to a wide user base To provide support to application integrations into the OKTA service for the purpose of authentication and authorisation Set Up Org2org and SCIM Configuration In OKTA To manage designated technical team members To participate in the IDAM Change Management process To maintain CMDB & Service Catalogue & technical documentation relating to IDAM configuration items What you'll need: Certified to Okta Administrator level or equivalent in another Identity product. A good understanding of IDAM solutions, in particular: Okta, Azure AD, Active Directory, G-Suite, AWS An understanding of SSO implementations including SAML/OpenID integrations A minimum of 3 years technical experience in IDAM support & implementations Experience with conditional access controls on access management solutions (e.g., Azure AD, Okta) Product management & support Collaboration skills Knowledge of AD/LDAP, AAD, AADC, SCCM, Citrix, Okta, Group Policy Experience of working in global, complex environments Take ownership of service incidents, ensuring timely resolution and effective communication with stakeholders Who you are: You're open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working. You're optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people We promote a culture of people that do extraordinary work. Scale and opportunity We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge
Lead the development, implementation, and ongoing management of the Foundation Data Management process in alignment with ITIL best practices. Ensure that all Foundation Data Management processes, policies, and procedures are clearly defined, documented, and adhered to across the organization. Manage and maintain the Foundation Data tables within ServiceNow, ensuring the data therein accurately reflects the current WPP environment. Act as the primary point of contact for Foundation Data Management, collaborating with internal IT teams, external partners, and suppliers to ensure alignment and integration with other IT Service Management (ITSM) processes. Foster strong relationships with stakeholders across the organization to drive the adoption of Foundation Data Management processes. Coordinate with service owners, technology teams and other key stakeholders to ensure that CIs are accurately aligned to Foundation Data elements as required. Ensure the accuracy and completeness of the Foundation Data tables by regularly auditing and validating Foundation Data. Develop and implement data quality metrics and reporting tools to monitor the health of the Foundation Data and identify areas for improvement. Provide regular reports and dashboards to senior management on the status of Foundation Data Management activities and its impact on the accuracy of the CMDB. Evaluate and recommend tools and technologies that support the management of Foundation Data and align with existing processes. Drive the automation of Foundation Data Management tasks to improve efficiency and reduce manual effort. Ensure that Foundation Data Management tools are integrated with other ITSM tools and processes. Build, lead, and mentor a team of Foundation Data Analysts and specialists, ensuring they have the skills and knowledge necessary to perform their roles effectively. Provide ongoing training and development opportunities to team members to enhance their expertise in Foundation Data. Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of the Configuration Management process. Stay up to date with industry trends and best practices in ServiceNow Foundation Data Management, Master Data Management and ITSM and incorporate them into the organization s practices. What youll need: Minimum of 5 years experience in Data Management or related discipline within a large global organisation Proven experience of managing data structures and tools in a multi-vendor environment Proven experience within ServiceNow, ideally including CSDM implementation experience Analytical mindset with strong problem-solving skills and attention to detail Strong understanding of data structures, sources, organization, storage and workflow Highly motivated, flexible team player with the ability to deliver in a timely and professional manner Strong verbal and written communication skills with ability to share insights with stakeholders in the most appropriate format for the audience Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced, global environment Advocate for driving efficiencies, stabilization and continuous improvement ITIL / ITSM knowledge / experience / certifications an advantage. Who you are: Youre open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. Youre optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. Youre extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
Lead the development, implementation, and ongoing management of the Foundation Data Management process in alignment with ITIL best practices. Ensure that all Foundation Data Management processes, policies, and procedures are clearly defined, documented, and adhered to across the organization. Manage and maintain the Foundation Data tables within ServiceNow, ensuring the data therein accurately reflects the current WPP environment. Act as the primary point of contact for Foundation Data Management, collaborating with internal IT teams, external partners, and suppliers to ensure alignment and integration with other IT Service Management (ITSM) processes. Foster strong relationships with stakeholders across the organization to drive the adoption of Foundation Data Management processes. Coordinate with service owners, technology teams and other key stakeholders to ensure that CIs are accurately aligned to Foundation Data elements as required. Ensure the accuracy and completeness of the Foundation Data tables by regularly auditing and validating Foundation Data. Develop and implement data quality metrics and reporting tools to monitor the health of the Foundation Data and identify areas for improvement. Provide regular reports and dashboards to senior management on the status of Foundation Data Management activities and its impact on the accuracy of the CMDB. Evaluate and recommend tools and technologies that support the management of Foundation Data and align with existing processes. Drive the automation of Foundation Data Management tasks to improve efficiency and reduce manual effort. Ensure that Foundation Data Management tools are integrated with other ITSM tools and processes. Build, lead, and mentor a team of Foundation Data Analysts and specialists, ensuring they have the skills and knowledge necessary to perform their roles effectively. Provide ongoing training and development opportunities to team members to enhance their expertise in Foundation Data. Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of the Configuration Management process. Stay up to date with industry trends and best practices in ServiceNow Foundation Data Management, Master Data Management and ITSM and incorporate them into the organization s practices. What youll need: Minimum of 5 years experience in Data Management or related discipline within a large global organisation Proven experience of managing data structures and tools in a multi-vendor environment Proven experience within ServiceNow, ideally including CSDM implementation experience Analytical mindset with strong problem-solving skills and attention to detail Strong understanding of data structures, sources, organization, storage and workflow Highly motivated, flexible team player with the ability to deliver in a timely and professional manner Strong verbal and written communication skills with ability to share insights with stakeholders in the most appropriate format for the audience Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced, global environment Advocate for driving efficiencies, stabilization and continuous improvement ITIL / ITSM knowledge / experience / certifications an advantage. Who you are: Youre open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. Youre optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. Youre extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
Job description Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. Were committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. Why were hiring: WPP is at the forefront of the marketing and advertising industrys largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This Team will play a crucial role in enabling the ongoing transformation of our agencies and functions. The role is responsible for primary supporting day-to-day operations of the Citrix environment, may include proactive monitoring and management. In addition, this role should also perform intermediate-level troubleshooting and utilize available monitoring or troubleshooting tools. Assist with resolving issues escalated by Level-1 support. What youll be doing: Perform intermediate issue analysis and resolution. Identify root cause of issues. Respond to server alerts and system outages. Review vendor and knowledge base articles. Respond to critical monitoring alerts. Generate internal knowledge base articles and issue restoration scripts and maintain troubleshooting workflows. Perform basic server maintenance operational procedures. Manage user profiles and data. Generate requests for additional issues restoration scripts and knowledge base articles as necessary. Able to read built-in event logs for Windows and Citrix to do basic troubleshooting. Strong verbal/written communication skills to interact with team members, customers, management and support personnel (technical and nontechnical) Work on technical problem identification and resolution, including responding What youll need: Experience with Microsoft windows server including but not limited to Design and Implementation: Understand Azure services (e.g., Azure Compute, Storage, Networking). Configure and optimize Citrix infrastructure components. Collaborate with other IT teams to ensure seamless integration. Create / provide solution design documentation Performs related duties as assigned or requested Maintains software versions management controls Virtual Desktop Management: Manage and maintain Virtual Desktop Infrastructure (VDI) setups (e.g., XenDesktop, XenApp). Optimize and adjust the Virtual Desktop system for efficiency. Creating multiple VMs for users, Migrating monitoring VM server activities Networking and Security Basics: Understand DNS, DHCP, and network architecture. Implement security best practices. Troubleshooting and Support Citrix environment: Advanced knowledge of Citrix environment and monitoring and maintain Citrix settings and dependencies. Troubleshoot and resolve Citrix-related issues. Provide end-user support for Citrix infrastructure. Creating users/managing permissions and administrator rights. An understanding of protocols (TCP), firewall concepts, remote desktop server policies and profiles Managing, maintaining, monitoring, and troubleshooting Citrix solutions. Ability to prioritize multiple tasks and switch between tasks quickly during high stress situations. Proficient with incident and problem management, configuration management and change control policies and procedures Who you are: Youre open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. Youre optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. Youre extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What well give you: Passionate, inspired people - We aim to create a culture in which people can do extraordinary work. Scale and opportunity - We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work - Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge #LI-Onsite We believe the best work happens when were together, fostering creativity, collaboration, and connection. Thats why we ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
Test Planning: Design and develop test plans, scenarios, scripts, and procedures for frontend applications Manual and Automated Testing: Execute both manual and automated tests to ensure the functionality and usability of the frontend components Bug Identification and Reporting: Identify, document, and report bugs and issues found during testing Collaboration: Work closely with developers and other QA team members to troubleshoot and resolve issues Performance Testing: Conduct performance testing to ensure the frontend application meets performance standards Cross-Browser Testing: Ensure the application works across different browsers and devices Regression Testing: Perform regression testing to ensure that new code changes do not adversely affect existing functionalities Documentation: Maintain detailed documentation of test cases, test results, and any defects found Continuous Improvement: Stay updated with the latest testing tools and methodologies to continuously improve the testing process User Experience Testing: Evaluate the user experience to ensure the application is intuitive and user-friendly Test Automation Development: Design, develop, and maintain automated test scripts to ensure the functionality, performance, and reliability of backend systems API Testing: Conduct thorough testing of APIs to ensure they meet functional and performance requirements Integration Testing: Perform integration testing to ensure different components of the system work together seamlessly Bug Identification and Reporting: Identify, document, and report bugs and issues found during testing Collaboration: Work closely with developers, product managers, and other QA team members to troubleshoot and resolve issues Performance Testing: Conduct performance testing to ensure backend systems can handle expected loads Security Testing: Implement security testing to identify vulnerabilities and ensure data protection Regression Testing: Perform regression testing to ensure new code changes do not adversely affect existing functionalities Continuous Improvement: S tay updated with the latest testing tools and methodologies to continuously improve the testing process Documentation: Maintain detailed documentation of test cases, test results, and any defects found
To provide IDAM consultancy services and 3 rd line technical support to our CoE and global technical community. To integrate applications into our IDAM service for the purpose of authentication, authorisation and provisioning where available. To onboard user directories from new acquisitions and existing companies as required. To assist in the implementation of strategic IDAM objectives in conjunction with the IDAM Architects. To coach the IDAM technical support team to enhance their technical understanding. To manage designated technical team members. To maintain CMDB Service Catalogue technical artefacts relating to IDAM configuration items. To participate in the IDAM Change Management process. What youll need: Certified to Okta Consultant level or equivalent in another Identity product An expert understanding of IDAM solutions, in particular: Okta, Azure AD, Active Directory, G-Suite, AWS. Advanced understanding of SSO implementations including SAML/OpenID integrations. A minimum of 5 years technical experience in IDAM support implementations. Experience of working with global teams. Experience of working in large scale, high complexity environments.
Why we're hiring: At WPP, technology is at the heart of everything we do, and it is WPP IT's mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP's petabytes of data. GroupM is the world's leading media investment company responsible for more than $63B in annual media investment through a number of agencies, for example Mindshare, EssenceMediaCom, Wavemaker, as well as the outcomes-driven programmatic audience company, Xaxis and data and technology company Choreograph. GroupM's portfolio includes Data & Technology, Investment and Services, all united in a vision to shape the next era of media where advertising works better for people. By leveraging all the benefits of scale, the company innovates, differentiates and generates sustained value for our clients wherever they do business. The GroupM IT team in WPP IT are the technology solutions partner for all GroupM agencies and are accountable for co-ordinating and assuring end-to-end change delivery, managing the GroupM IT technology life-cycle and innovation pipeline. This role will work as part of the Local Systems Team, working as a software developer primarily for one of our key applications for our agencies. It will be responsible for developingenhancements to the current media system, providing support for improvements captured in the backlog and driven by the business. A part of the job consists of working with the business, supporting the gathering of requirements, and working with the wider team to translate complex technical requirements into effective and concise requirements. You will play a crucial role in the development support team, leading them through the bi-weekly planning. Divide tasks amongst other team members, and assisting them where needed. What you'll need: Backend: Extensive experience with C# and .NET frameworks, specializing in developing microservices using message queues (such as RabbitMQ, Azure Message Bus, etc.). Frontend: Proficiency in Angular, NgRx, RxJs, and experience with microfrontend architecture. Containerization: Hands-on experience with Docker and Kubernetes for containerization. Cloud Services: Experience in working with Azure cloud technologies, including app services, functions, service bus, and application insights. Database: In-depth knowledge of MS SQL, including database design, optimization, and management. Unit Testing: Experience with unit testing frameworks and tools (e.g., xUnit, NUnit, Jasmine, Karma). DevOps: Familiarity with CI/CD pipelines, version control systems (Git), and automated testing. Agile Methodologies: Experience working in Agile/Scrum environments. Communication: Excellent verbal and written communication skills. Problem Solving: Strong analytical and problem-solving skills. Team Player: Ability to work collaboratively in a team environment and independently when required. Who you are: You're open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working. You're optimistic : We believein the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people We promote a culture of people that do extraordinary work. Scale and opportunity We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge
Assist in the build, development, and management of custom databases/solutions using SQL and Azure data technology stack. Design, build and deploy ELT pipelines and data management processes. Operationalise ELT job workflow with reliable error/exception handling and rollback framework. Build and oversee data architecture pipelines platforms and systems, managing the flow of data from internal and external sources by leveraging both distributed and local structures. Participate in developing, designing, configuring, and documenting database architecture. Monitor and improve data loading performance. Conform to agile development practices - Evolutionary design, refactoring, continuous integration/delivery, test-driven development. Work collaboratively with Business Partner Team and Business Stakeholder during projects scoping and feasibility phases as a SME for concept investigation/viability and technical impact; Identify and communicate technical risks and mitigations. Provide production support for data load jobs. Write customized query to generate automatic periodic reports. Maintain or upgrade existing applications. Attend key design meetings and provide support.