Foundation Data Manager

• Lead the development, implementation, and ongoing management of the Foundation Data Management process in alignment with ITIL best practices.
• Ensure that all Foundation Data Management processes, policies, and procedures are clearly defined, documented, and adhered to across the organization.
• Manage and maintain the Foundation Data tables within ServiceNow, ensuring the data therein accurately reflects the current WPP environment.
• Act as the primary point of contact for Foundation Data Management, collaborating with internal IT teams, external partners, and suppliers to ensure alignment and integration with other IT Service Management (ITSM) processes.
• Foster strong relationships with stakeholders across the organization to drive the adoption of Foundation Data Management processes.
• Coordinate with service owners, technology teams and other key stakeholders to ensure that CIs are accurately aligned to Foundation Data elements as required.
• Ensure the accuracy and completeness of the Foundation Data tables by regularly auditing and validating Foundation Data.
• Develop and implement data quality metrics and reporting tools to monitor the health of the Foundation Data and identify areas for improvement.
• Provide regular reports and dashboards to senior management on the status of Foundation Data Management activities and its impact on the accuracy of the CMDB.
• Evaluate and recommend tools and technologies that support the management of Foundation Data and align with existing processes.
• Drive the automation of Foundation Data Management tasks to improve efficiency and reduce manual effort.
• Ensure that Foundation Data Management tools are integrated with other ITSM tools and processes.
• Build, lead, and mentor a team of Foundation Data Analysts and specialists, ensuring they have the skills and knowledge necessary to perform their roles effectively.
• Provide ongoing training and development opportunities to team members to enhance their expertise in Foundation Data.
• Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of the Configuration Management process.
• Stay up to date with industry trends and best practices in ServiceNow Foundation Data Management, Master Data Management and ITSM and incorporate them into the organization s practices.

What youll need:

• Minimum of 5 years experience in Data Management or related discipline within a large global organisation
• Proven experience of managing data structures and tools in a multi-vendor environment
• Proven experience within ServiceNow, ideally including CSDM implementation experience
• Analytical mindset with strong problem-solving skills and attention to detail
• Strong understanding of data structures, sources, organization, storage and workflow
• Highly motivated, flexible team player with the ability to deliver in a timely and professional manner
• Strong verbal and written communication skills with ability to share insights with stakeholders in the most appropriate format for the audience
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced, global environment
• Advocate for driving efficiencies, stabilization and continuous improvement
• ITIL / ITSM knowledge / experience / certifications an advantage.

Who you are:

• Youre open

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• We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

• Youre optimistic

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• We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

• Youre extraordinary:

  we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.