Support Engineer

Michelin

0 - 2 years

1 - 10 Lacs

Pune Maharashtra India

Posted:12 hours ago| Platform: Foundit logo

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Skills Required

Performance Management

Work Mode

On-site

Job Type

Full Time

Job Description

Incident Management
: Urgency identification and priorityvalidation are done, technical and functional analysis isprovided, solutions are delivered to users, potentialworkarounds are communicated, incident status is updatedto users.
Service Request handling
: Standard requests are taken intoaccount, processing is carried out or forwarded to therelevant contributor, status updates are provided to users,and requests are continued until closure.
Change Management
: Participation in the changemanagement process
Problem Management
: Participation in the analysis of rootcauses of incidents
Monitoring/Observability
: Monitoring systems set up by thebuild and/or infrastructure teams are utilized, alerts aretaken into account, and potential impacts on users arecommunicated to relevant contributors. Incidents based onmonitoring detections are triggered and tackled.
Continuous Improvement
: Feedback is provided to thedevelopment teams regarding potential improvementsidentified by users or the support engineer. Participation tothe continuous improvement of the team.
Knowledge Management
: Lessons learned from activitiesare ensured to be documented and shared.
Service Level Management
: the performance managementsystem is understood and alerts on cases of issues are set.

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