Support Consultant

OneAdvanced

1 - 4 years

3 - 6 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

web technologies management systems financial management investigation customer service management technical support counselling monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Support Consultant, you will be responsible for handling
incoming support calls and emails
, undertaking any relevant issue investigation ensuring all key information is accurately captured
Ensure an
exceptional level of customer service
and satisfaction is met at all customer touch points
Perform and undertake all aspects of
technical support service
(telephone calls, web incidents, voicemails, call backs, e-mails etc.) to accurately diagnose problems, remotely monitor, pre-empt faults and ensure the successful resolution of issues.

What You Will Have

Key Success Traits
- Experience : 1 to 4 years
- Problem Solver
  You naturally dig deep to understand issues and uncover root causes.
- Customer First Mindset
  You enjoy helping others and strive to exceed their expectations.
- Clear Communicator
  You can explain technical concepts to non-technical users in both written and spoken formats.
- Organised and Proactive
  You manage your workload efficiently and anticipate needs before they arise.
- Team Player
  You thrive in a fast-moving team and collaborate openly to solve problems.

What We Do For You

Wellbeing focused
Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral.
Annual Leave
20 days of annual leave, plus public holidays
Employee Assistance Programme
Free advice, support, and confidential counselling available 24/7.
Personal Growth
We re committed to enabling your growth personally and professionally through development programmes.
Life Insurance
- 2x annual salary
Personal Accident Insurance
- providing cover in the event of serious injury/illness.
Performance Bonus
Our Group-wide bonus scheme enables you to reap the rewards of your success.

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