Role & responsibilities Implementation and Configuration : Implementation and configuration of ERP software to meet the client's requirements. Training and Support: Providing training to end-users and offering ongoing support after the implementation. Communication: Collaborating with clients, teams, and other stakeholders to ensure successful implementation. Post-Implementation Support: Addressing any issues or questions that arise after the implementation is complete. Problem-solving: Ability to identify and resolve technical and business issues that may arise during implementation. Business Understanding: Understanding of business processes and how software can be used to improve them. Needs Assessment: Gathering and analyzing client requirements to understand their specific needs and challenges. Adaptability: Ability to adjust to changing client requirements and priorities.
Responsibilities: * Provide exceptional customer support via phone, email & chat * Manage customer queries & concerns with empathy & efficiency * Collaborate with cross-functional teams on product improvements
We are looking for a Support Consultant to join our team who will be responsible for providing efficient support to clients, resolving queries, coordinating with internal teams, and ensuring smooth business operations. The ideal candidate should have good communication skills, problem-solving ability, and a customer-focused attitude. Role & responsibilities Provide timely and effective support to clients via phone, email, or chat. Understand customer requirements and resolve their queries efficiently. Coordinate with internal departments for issue resolution and updates. Maintain proper records of client interactions and support tickets. Assist in preparing daily / weekly reports and MIS updates. Support the implementation team in product setup and training when required. Follow up with clients to ensure satisfactory closure of issues. Identify recurring issues and suggest improvements in process or service. Maintain a professional and positive relationship with all clients. Ensure adherence to company policies and service quality standards. Preferred candidate profile Graduate / Post Graduate in any discipline. 13 years of experience in customer support, coordination, or client servicing roles (freshers with good communication skills may also apply). Strong verbal and written communication skills. Good knowledge of MS Office (Excel, Word, Outlook). Ability to handle client queries with patience and professionalism. Strong coordination, follow-up, and problem-solving abilities. Positive attitude, self-motivated, and willing to learn. Candidates residing near the job location or willing to relocate will be preferred.