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Supply Chain Operations Analyst

Supply Chain Operations Analyst

Accenture

3 - 5 years

4 - 8 Lacs

navi mumbai

Posted:1 day ago| Platform:

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Skills Required

operations analyst sap supply chain order management customer service logistics edi analytical skills trade marketing marketing technical support operations trade legal compliance compliance legal data entry finance credit control

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: Fulfill - Order Management

Designation: Supply Chain Operations Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

What would you do? Our Customer Services Executive would be responsible for customer and consumer query management. Whilst maintaining and building business relationships with new and existing customers. Assisting National Account Managers, Key Account Managers, and trade Marketing representative to ensure Customers receive outstanding customer Service.

Working within SAP, the Analyst will demonstrate strong communication, empathy, and problem-solving skills while maintaining accuracy and attention to detail.Client is constantly evolving, there is potential to grow with us in the Engagement Centre or to other areas of the company. Reports toTeam Lead / SupervisorNumber of Direct Reports N/ACore RelationshipsInternal ?? Supervisor, National Account &, Key Account Managers, Trade Marketing Team, Supply Chain / Logistics, Finance / Credit Control, Quality and Technical TeamsExternal - Customers and Consumers, occasionally 3rd parties (eg. Logistics)Geographic Scope UK & IrelandTravel RequiredNo

What are we looking for? Considering that the position will cover multimedia / multichannel support, like customer service, customer contact and technical support, the following experience and skills are required:Experience Required?¢Experience in a customer service or contact centre environment?¢Customer service (Inbound, Outbound) and order management experience?¢Knowledge of working with SAP ?¢C1 English Level?¢Strong interpersonal skills and a customer-centric mindset?¢Analytical skills, attention to detail, and accuracy in data entry?¢Creative problem-solving and adaptability in high-pressure situations

Roles and Responsibilities: ?¢I?¢Processing all internal and external orders (telephone/mail/EDI) for Diversey care UK & Ireland?¢Manage a portfolio of Trade customers and their orders and delivery points in line with a collage frequency plan. Ensuring our products are consistently available at the point of purchase in the most effective and efficient manner possible?¢Processing all orders efficiently, accurately and in line with policies and procedures in order to maintain product availability and ensure that stock levels in trade are aligned?¢Record all consumer queries and all product quality queries on an internal system?¢Manage order volumes in accordance with pre-Budget/Company Price Increase stock allocations and other internal constraints to ensure full legal compliance with HMRC requirements and to maximize the Company??s stock profit opportunity while always maintaining product availability in market?¢Engage in a strong and meaningful dialogue with all direct and indirect customers and consumers to promote BAT corporate image?¢To constantly strive to improve processes and share working knowledge for the benefit of colleagues and Customers?¢Support the National Account Managers with the implementation of shared goals and objectives in accordance with overall Trade Marketing strategies and plans?¢Investigating internal and external credit and debit cases to resolve queries for clients
Qualification Any Graduation

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Supply Chain Operations Analyst