Supply Associate

Job Description

As a Supply Associate, you will onboard cleaning contractors on Livspace platform. You will build and manage relationship with contractors in the respective cities. Manage contractor partner bandwidth. Monitor SLAs and solve customer escalations by working with contractor. You will be in-charge of scheduling/rescheduling of site visits for inspection where required. You will finalize and document agreed service cost in consultation with service partners. Allocate Customer success managers and handover of service activities to the Order Execution team. Ensure delegated customers queries/concerns are addressed on time. Ensure completion of all service activities within committed timelines, budget and quality by regular followup checks with customers/partners. Decide on fixes/redoing a job & follow up with partners to execute the same. Approve partner payout post service completion. Job Requirement Graduate/Post Graduate from any Institution. 1 to 2 years of vendor management experience in cleaning or interiors category Excellent communication and interpersonal skills. Multi-tasker with prior experience of working on CRM tools. Hands-on with Microsoft Office & Google Suite tools including Excel, Google Sheet etc. Knowledge of basic negotiation and operations skills