Supervisor - ISOC

About Securitas:

Securitas is the global knowledge leader in Security & loss prevention, with revenues of over $12bn, employing more than 355,000 people in 47 countries. In India, we have 45,000 trained employees, minimizing risk for clients across verticals, nationally. Equipped to solve the security challenges of today and tomorrow. Please go through the link for more details about the organization.

Securitas has brought together innovation, expertise and quality service to become the global leader in protective services.

IT/ITES, BFSI, Manufacturing, Retail, Telecom, Hospitality, Healthcare, Institutions, Embassies, Commercial

Securitas India:

Position:Supervisor, ISOC

Responsibilities:

• Lead ISOC operations effectively.
• Manages training of ISOC staff and new hires in the team.
• Reviewing Risk Analysis drafts, Risk Threat Monitoring Summaries, Incident Reports, Daily Summaries and Morning Updates.
• Alert prioritising and management .
• ISOC staff shift rostering.
• Ensure compliance with SLA, process adherence and process improvisation to achieve operational objectives.
• Revise and develop processes to strengthen the current Security Operations framework, review policies and highlight the challenges in managing SLAs.
• Coordination with GSOC on routine/critical operations.
• Creation of reports, dashboards, and metrics for SOC operations and presentation to Senior Management.
• Lead and manage the team for all customer service-related calls and either resolve them or refer issues to the appropriate level.
• Advise on any new requirements/changes/modifications of process.
• Lead critical investigations and conduct investigations with the help of CCTV and other systems logs.



Required Qualifications, Skill Set and Experience:

• Graduate in any discipline preferably with technical aptitude
• 05 years in a similar role in a reputed company
• Knowledge of SOC operations, roles and responsibilities.
• Must have excellent Safety and Security orientation.
• Proficiency in Microsoft Office suite
• Good interpersonal skills and communication in English and Hindi (Knowledge of local language is an added advantage)
• Ability to lead a small team.
• Effective report writing skills.
• Excellent organizational skills (Ability to analyse, evaluate and deal with complex situations)
• Honesty and integrity
• Must be able to work independently, as well as in a team.
• Medical fitness is essential.