Supervisor, Benefits Support Services

Job Summary

As a Supervisor in the Benefits Support Services team, you will lead a team of analysts and specialists responsible for delivering high-quality benefits administration and support to TriNet’s clients and their worksite employees (WSEs). You will manage team performance, coach and mentor staff, oversee escalations, and drive process improvements. This role requires strong leadership, analytical thinking, and a deep understanding of benefits operations and compliance.

Team will be responsible for managing a broad range of HR and benefits-related processes, including employee data updates, benefits reporting, and support for service orders and rehires. Key responsibilities span COBRA administration and compliance, FSA/HSA claims processing and adjudication, 401(k) plan support, and end-to-end Leave of Absence (LOA) management. The position involves handling escalations, coordinating with third-party vendors, ensuring data accuracy across systems, and maintaining compliance with regulatory standards. Strong attention to detail, effective communication, and the ability to manage multiple workflows are essential for success in this role.

Responsibilities

• Coach and mentor exempt and non-exempt team members; manage attendance, performance, and workload prioritization
• Define individual goals, KPIs, and performance metrics; conduct regular performance reviews and corrective actions
• Oversee process improvements and documentation; recommend system enhancements for scalability and accuracy
• Handle escalated issues and ensure resolution meets quality and compliance standards
• Collaborate cross-functionally with internal teams to support departmental initiatives and build strong partnerships
• Perform other duties as assigned and ensure compliance with company policies and standards

Qualifications