Student Services Officer

Job Description

Job Title: Student Services Officer (Admissions & Support) Location: Visakhapatnam On Campus Type: Full-time Compensation: 2.5 - 3.5 LPA (commensurate with experience) Role Purpose Act as the primary touch-point for prospective and current students, delivering an exceptional end-to-end experience that spans admissions guidance, financial stewardship, and ongoing support. Key Responsibilities Admissions & Counselling (~35 %) Host campus and virtual counselling sessions, validate eligibility, and guide applicants through digital onboarding meeting monthly conversion goals. Financial Administration (~25 %) Coordinate tuition billing and payment workflows within the ERP, safeguarding accuracy, compliance, and timely reconciliation in partnership with the Finance Office. Provide succinct revenue-status insights to management and uphold institutional financial controls. Student Help-Desk (~20 %) Resolve walk-in, email, and phone queries on academics, accommodation, transport, and ID services. Log cases, meet SLA commitments, and escalate complex issues where appropriate. Records & Compliance (~10 %) Maintain pristine student data in the Student Information System and produce statutory/MIS reports for regulatory bodies (AICTE, UGC, state). Engagement & Retention (~10 %) Orchestrate orientation programmes, communicate key academic/fee milestones, and collaborate on early-alert interventions for at-risk students. Must-Have Qualifications Bachelors degree in any discipline. 24 years’ experience in admissions, customer service, or student-centric operations. Fluent English plus Telugu/Hindi; confident, personable communication style. Proficiency with MS Excel and a modern ERP/SIS platform. Sound grasp of accounting fundamentals. Nice-to-Have PG certificate in Education Administration or MBA. Familiarity with CRM or ticketing suites (Zoho Desk, Freshdesk). Exposure to data-visualisation tools (Power BI, Google Looker Studio).