Student Admissions Counselor

Job Title

Job Category

Location

Reports To

Working Hours:

CTC:

Job Summary:

The Senior Executive

Key Responsibilities:Lead Generation of Students:

• Tele-calling

  : Proactively reach out to prospective students to introduce Ikigai Schools' offerings, answer questions, and encourage enrollment.

• Student Referral Programs

  : Engage with current students and alumni to generate referrals and encourage word-of-mouth marketing for new admissions.

• Social Media Networking

  : Use platforms like Facebook and Instagram to interact with potential students, promote programs, and drive inquiries.

• Online Business Directories

  : Leverage platforms such as Just Dial, Google Business, and WhatsApp Business to generate leads and respond to student inquiries.

• Email and SMS/Whatsapp Marketing

  : Manage campaigns that reach out to prospective students with relevant course information, offers, and event invitations.

Student Counseling:

• Course Selection Counseling

  : Provide personalized counseling sessions for prospective students, guiding them to select the most appropriate course based on their interests and career goals.

• Extension Program Counseling

  : Advise current students about available extension programs and how they can further enhance their skills and career prospects.

• Career Opportunities Counseling

  : Offer guidance on how students can leverage their education at Ikigai Schools to build a successful career in the arts.

• Fee Structure and Payment Counseling

  : Inform students and parents about the fee structure, payment modes, and available payment plans to ensure clarity and financial planning.

Payments, Receipts & Invoicing:

• Payment Receipts

  : Generate payment receipts for students in a timely and accurate manner.

• Course Invoices

  : Prepare and issue invoices for enrolled students and follow up on outstanding payments.

• Manage Multiple Payments

  : Track and manage student payments, including EMIs, balance payments, and payment histories, ensuring smooth financial transactions.

Issue Resolution:

• Attendance Issues

  : Track and resolve basic student attendance issues, collaborating with the management and teaching staff to address concerns.

• Escalate Anomalies

  : Identify and bring to the management's attention any anomalies related to student finance, teacher-student issues, or fee discrepancies.

Key Performance Indicators (KPIs):

• Number of Qualified Leads Generated

  : Achieving targeted lead generation through various channels (tele-calling, social media, referral programs, etc.).

• Number of New Admissions

  : Successfully converting leads into new student enrollments.

• Number of Renewals

  : Managing and ensuring the renewal of existing students for continuation in extension programs and new courses.

Desired Skills and Qualifications:

• Education

  : A bachelor’s degree in any field; specialization in communications, marketing, hotel management or business is a plus.

• Experience

  : 3-4 years of experience in student relations, sales, marketing, front office or similar roles, preferably in the education sector.

• Communication Skills

  : Strong verbal and written communication skills, with the ability to counsel and engage students effectively.

• Technical Skills

  : Proficiency in using online business directories (Just Dial, Google Business, etc.), social media platforms (Facebook, Instagram), and WhatsApp Business. Familiarity with basic financial tools for invoicing and receipts.

• Customer Service

  : Excellent problem-solving skills with a strong commitment to student satisfaction.

• Organization

  : Highly organized, with the ability to handle multiple tasks, track payments, and resolve issues efficiently.

• Positive Attitude

  : A proactive, self-motivated individual who thrives in a dynamic and fast-paced environment.