Job
Description
Job Description: Strategic Key Account Manager Location: H-59, First Floor, Sector 63, H-Block, Near Electronic City Metro Station, Exit Gate No. 2, Behind KFC, Near Ginger Hotel, Noida - 201301, Uttar Pradesh, India. Employment Type: Full-Time | Work from Office Company: TransMonQA (A product by WyzMindz) Website: www.transmonqa.com About Us TransMon is a DIY SaaS platform designed to help businesses monitor and manage their customer experience processes. We enable brands to streamline workflows, automate quality checks, and gain real-time insights across customer support, sales, and collection operations. Trusted by 100,000+ users across India, UAE, South Africa, and the US. Role Overview We’re looking for a Strategic Key Account Manager who can act as the primary point of contact for high-value enterprise clients. Your mission: ensure our clients derive maximum value from our solution, see measurable outcomes, and build long-term partnerships that lead to growth—for both them and us. Key Responsibilities · • Serve as a strategic advisor and point of contact for key accounts post-sales. · • Deeply understand each client’s business model, operations, and growth strategy. · • Conduct regular business reviews and health checks with clients. · • Anticipate client needs and work proactively to deliver product solutions or enhancements. · • Collaborate with Product, Tech, and Customer Success teams to co-create tailored solutions. · • Drive retention, expansion, and client advocacy. · • Identify opportunities for upselling or cross-selling based on use-case fit. · • Own client escalations, solve problems swiftly, and build lasting trust. · • Report on account health, churn risk, and opportunity pipeline to leadership. Must-Have Qualifications · • 4–8 years of experience managing enterprise or strategic accounts in SaaS, BPO, Fintech, E-commerce, or Consulting. · • Prior experience in Customer Service, Sales, or Collections domain (mandatory). · • Exceptional communication and relationship-building skills. · • Data-driven mindset with the ability to derive insights from platform usage reports. · • Strategic thinker who can balance long-term vision with short-term execution. · • Comfortable with tools like Excel, CRM systems, dashboards, and workflow automation platforms. Bonus Points · • Familiarity with automation tools like n8n, Zapier, or Make.com. · • Experience managing accounts in sectors like NBFC, Banking, or Quick Commerce. · • Passion for AI and process automation technologies. · • Prior experience in product adoption or implementation roles. Compensation As per industry standards. Performance-linked incentives applicable. Interview Tip We begin every interview with this question: “Tell us 2–3 instances where you failed and what you learned.” We hire self-aware professionals who learn from experience, not perfectionists. How to Apply Send your updated resume to: anurag.pandey@wyzmindz.com Subject Line: Strategic Key Account Manager – Application Job Type: Full-time Pay: ₹1,000,000.00 - ₹1,300,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person
