STR Virtual Property Manager

About Us:

We, Igloo Retreats are a growing short-term rental business managing properties across multiple locations. Our mission is to provide exceptional guest experiences while maximizing returns for property owners. We’re looking for a proactive and detail-oriented Virtual Assistant to support daily Airbnb operations and help streamline our guest communication, booking management, and backend coordination.

Key Responsibilities:

Guest Communication:

• Respond promptly and professionally to guest inquiries, booking requests, and concerns
• Manage check-in and check-out instructions

• Handle reviews and post-stay follow-ups.
• Available during US day hours (8 am est to 5 pm est)

Reservation Management:

• Monitor booking calendars across platforms (Airbnb, VRBO, direct booking sites).
• Adjust pricing, availability, and minimum night requirements as needed.
• Coordinate with cleaning teams based on bookings and guest turnover.

Property Management Support:

• Report and track maintenance or repair issues.
• Communicate with vendors, cleaners, and contractors when necessary.
• Ensure listing descriptions, amenities, and photos are accurate and up to date.

Operational Tasks:

• Help onboard new listings into platforms.
• Manage guest screening and vetting processes.
• Track performance metrics and occupancy reports.

Qualifications:

• Proven experience as a virtual assistant, preferably in the short-term rental or hospitality industry.
• Excellent written and verbal communication skills in English.
• Tech-savvy with strong organizational and multitasking skills.
• Reliable internet connection and flexible availability (especially during peak booking hours or weekends).

Bonus: Experience with pricing tools like PriceLabs or Beyond Pricing.

Why Join Us?

• Flexible remote work

• Opportunity to grow with a fast-scaling short-term rental brand
• Supportive and collaborative work environment
• Learn the ins and outs of real estate and hospitality management

To Apply:

Please send your resume outlining your experiences. Include the word “Airbnb Pro” in your subject line to show attention to detail.