Store Sales Executive

Job Title:

Location:

Company:

Experience Required:

Job Overview:

The Store Executive is responsible for managing day-to-day showroom operations, assisting customers in product selection, driving sales, and ensuring an excellent customer experience. This position requires strong communication skills, in-depth product knowledge, and the ability to maintain the brand’s professional image within the showroom.

Key Responsibilities:

A. Customer Service

· Greet customers professionally and identify their needs and preferences.

· Provide product information, demonstrations, and guidance to help customers make informed decisions.

· Deliver exceptional service that enhances customer satisfaction and builds brand loyalty.

· Build and maintain long-term relationships with walk-in customers and influencers such as plumbers, interior designers, and architects.

B. Sales & Retail Operations

· Drive sales by actively upselling and cross-selling products based on customer requirements.

· Achieve individual and store-level sales targets.

· Stay informed about current offers, promotions, and new product launches.

· Ensure smooth billing and transaction processes through the POS system.

· Maintain an up-to-date understanding of the company’s entire product range and specifications.

C. Showroom Handling & Merchandising

· Maintain the showroom’s cleanliness, organization, and visual appeal at all times.

· Arrange product displays attractively to promote new and high-selling SKUs.

· Ensure proper stock display, price tagging, and inventory accuracy.

· Conduct quality checks of displayed products and coordinate with the Store Manager for replenishments.

· Assist in receiving, unpacking, and managing incoming stock deliveries.

D. Product Knowledge

· Develop in-depth knowledge of Gravity Bath’s full product range, including technical features and applications.

· Confidently explain product benefits and differences to customers.

· Stay updated on industry trends, competitors, and new product developments.

E. Team Collaboration

· Work closely with the Store Manager and support in achieving store objectives.

· Coordinate with marketing and inventory teams for smooth in-store operations.

· Assist during promotional events, customer engagement activities, and store campaigns.

· Contribute ideas to enhance sales, improve customer service, and optimize store efficiency.

4. Qualifications and Experience

Education:

• Preferred: Graduate degree or diploma in Business, Marketing, or Retail Management.

Experience: 2–5 years of experience in showroom sales or retail operations, preferably in the sanitaryware, bathware fitting and kitchenware industry.

Skills Required:

· Excellent verbal communication skills.

· Strong customer service and sales abilities.

· Confident and persuasive in client interactions.

· Good knowledge of showroom operations and visual merchandising.

· Familiarity with POS systems and basic computer operations.

· Team player with an ability to multitask in a fast-paced environment.

Personal Attributes:

· Polite, approachable, and customer-focused.

· Presentable with a professional demeanor.

· Proactive, disciplined, and responsible.

· Flexible to work on weekends and extended hours as required.