Store Operations Officer

If you are interested, please contact:

8097516674

Key Requirements:

• Engage with walk-in customers, making them feel comfortable and educating them on CBS/CLS offerings
• Provide customers with a full products of bathing experience, showcasing the value and benefits of our product range
• Gather and provide customer leads to the sales team for follow-up and conversion
• Ensure the sales team follows up with customers after their Experience Centre visit, guiding them through to the purchase
• Introduce and promote new products, educating customers on their benefits and unique selling points
• Ensure customer satisfaction meets or exceeds targeted levels
• Educate customers about our complete product range, including USPs, competition bench-marking, and value propositions
• Assist customers in locating the nearest dealers for their convenience
• Support sales efforts by ensuring targeted customer conversions and driving sales across different Complete Bathing Solutions and Complete Lighting Solutions verticals
• Manage the display of products at Orienation Centre according to VM guidelines, and provide feedback on product displays
• Maintain the highest standards of cleanliness and upkeep at the Orientation Centre
• Manage Orienation Centre inventory, ensuring 100% stock accuracy and timely stock reconciliation
• Ensure CBS revenue generation for different verticals as per defined targets
• Coordinate, collaborate with various stake holders for site visits, material availability & sales closure

Skills & Competencies:

• Excellent presentation skills
• High confidence and strong interpersonal abilities
• Strong verbal and written communication skills